Technical Customer Success Specialist

Foundation Medicine

United States

On-site

USD 78,000 - 98,000

Full time

14 days+

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Benefits offered by this job

Bonus potential

Remote work

Job summary

Foundation Medicine is hiring a Technical Customer Success Specialist to focus on post-EMR integration success for genomic data solutions. You will drive EMR adoption, act as the technical primary contact, and coordinate data delivery workstreams across clinical workflows.

The role requires experience with clinical/genomic data workflows, HL7 knowledge, and familiarity with data formats (XML, BAM, VCF). This remote position offers salary and bonus potential, with a supportive benefits package.

Qualifications

Bachelor's degree or equivalent is required.
2+ years in customer success, healthcare IT, or related roles.
Experience supporting clinical or genomic data workflows.

Responsibilities

drive EMR ordering adoption
serve as technical primary contact
coordinate non-EMR data delivery workstreams
troubleshoot data issues
collaborate on product enhancements

Skills

Customer success

Healthcare IT

Genomic data workflows

EMR integration familiarity

Education

Bachelor's degree or equivalent

2+ years experience in related roles

Tools

HL7 standards

XML/BAM/VCF formats

Job description

Role: Technical Customer Success Specialist focusing on post-EMR integration success for Foundation Medicine’s genomic data solutions.

Responsibilities

drive EMR ordering adoption
serve as technical primary contact
coordinate non-EMR data delivery workstreams
troubleshoot data issues
and collaborate on product enhancements

Requirements

Bachelor's degree or equivalent
2+ years in customer success, healthcare IT, or related roles
experience supporting clinical or genomic data workflows

HighValue: supporting EMR systems like Epic or Cerner, handling structured clinical/genomic data formats (XML, BAM, VCF), knowledge of HL7 standards, and understanding of lab/clinical workflows.

Work setup: Remote; salary range $78,320–$97,900; additional benefits and bonus potential.

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