Remote Technical Business Analyst / Product Manager

Baker Tilly; Milton (MA); Remote; USD 100,000 - 182,000; Full time

Job summary

Baker Tilly is seeking a Technical Business Analyst / Product Manager to bridge business needs with Sage Intacct software solutions. You will work with developers, project managers, and clients to translate requirements into high-value solutions and drive adoption across engagements.

Join a fast-growing firm offering upward career trajectory, flexibility in where you work, and meaningful client relationships while advancing your professional development within a collaborative team.

Qualifications

• Bachelor's degree required, preferably in accounting, MIS or computer science
• Five (5)+ years’ experience consulting and implementing Sage Intacct, ERP/financial applications, or other SaaS solutions and/or experience as a business analyst working with core accounting and finance software
• Consulting or business analyst experience communicating with customers or end users and technical development staff on system issues, modifications, and new software deployment desired
• Ability to deploy advanced business analytics skills solving complex problems and interpreting customer requirements into deliverable solutions
• Experience in assessing client requirements across a broad array of business processes
• Programming/coding experience a nice-to-have for translating business requirements into technical solutions and being able to “speak the language” of technology
• Advanced proficiency with Excel (pivot tables, VLOOKUP’s, macros, etc.) is a nice-to-have for efficient data mapping, integration, and migration of customer data
• Experience supporting or using Sage Intacct is a differentiator
• Demonstrated skills in the areas of time management, communication, interpersonal skills, relationship building, collaboration, and problem solving
• Strong leadership, project management, organizational and analytical skills, initiative, adaptability
• Microsoft Suite skills
• Eligibility to work in the U.S. without sponsorship preferred

Responsibilities

• Be a trusted member of the engagement team and responsible for: Managing multiple customers simultaneously to design and support the development of software solutions resulting in high customer satisfaction and successful customer adoption
• Gathering requirements in collaboration with key client stakeholders, define requirements, design solutions, communicate with development team, test unit and integrations, train, and support transition to the professional services team
• Maintaining deep knowledge of the Sage Intacct software including understanding of the core and advanced modules, as well as staying current with the latest product features and enhancements
• Defining and supporting the roll-out of specially developed solutions that integrate with the Sage Intacct software based on a thorough understanding of customer-specific business processes as well as industry and system best practices
• Developing and communicating project plans while supporting the on-time delivery and on budget execution
• Conducting training for customer end-users at all levels of the organization and relate system functionality to customer business requirements
• Effectively documenting customer business requirements into software solutions and business management processes utilizing BTs best practices
• Responding to customer technical support issues related to the system implementation of newly developed solutions
• Working closely in a team-oriented and collaborate environment with Professional Services, Sales, Support, Marketing and Customer Success to effectively coordinate project execution and completion
• Delivering prompt, concise, and friendly communications while providing high quality service and leadership to align with customer goals and requests
• Contributing to and use knowledge repository of deployment best practices and enhancing tools and repeatability of service delivery
• Serving as an escalation point for project issues
• Learn and grow from direct on the job coaching and mentoring along with participating in firm wide learning and development programs
• Utilize your entrepreneurial skills to network and build strong relationships internally and with your clients
• Support the growth and development of team members through the Baker Tilly Care and Teach philosophy, helping associates meet their professional goals
• Enjoy friendships, social activities and team outings that encourage a work-life balance

Skills

Client communication

Business analysis

Leadership

Project management

Problem solving

Time management

Interpersonal skills

Collaboration

SaaS solution experience

Adaptability

Education

Bachelor's degree in accounting, MIS or computer science

Tools

Sage Intacct

ERP/financial apps

Excel

Microsoft Office

Job description

Baker Tilly is seeking a Technical Business Analyst / Product Manager to bridge business needs with Sage Intacct software solutions. You will work with developers, project managers, and clients to translate requirements into high-value solutions and drive adoption across engagements.

Join a fast-growing firm offering upward career trajectory, flexibility in where you work, and meaningful client relationships while advancing your professional development within a collaborative team.