Remote Technical Business Analyst — Drive Tech Solutions

StudentUniverse; Massachusetts; Hybrid; USD 80,000 - 91,000; Full time

Benefits offered by this job

Travel perks/discounts

Health & Wellness Programs

Diversity, Equity & Inclusion

Career development

Job summary

Flight Centre Travel Group USA seeks a driven Technical Business Analyst to bridge business needs and technical delivery. You will own design and coordination of small to mid-sized projects, collaborating across teams to ensure on-time, in-scope delivery from concept to completion.

The role involves translating requirements into clear user stories, facilitating stakeholder discussions, and shaping workflows.

Qualifications

• Proven experience as a Technical Business Analyst or similar role.
• Experience translating business requirements into technical documentation (User Stories, BRDs).
• Experience with project coordination and delivery in a technical environment.
• Solid understanding of ROI and LOE estimation.
• Knowledge of Sabre system including bookings, shopping, and PNR management.
• Understanding of Corporate Technology systems (OBTs, RED apps, reporting, finance systems, etc.).
• Ability to analyze cross-functional impacts across multiple business areas.
• Strong analytical, organizational, and problem-solving skills.
• Excellent verbal and written communication skills.
• Experience facilitating stakeholder meetings and workshops.
• Proficiency in Microsoft 365 tools (Excel, Word, PowerPoint, Outlook, Teams, OneNote).
• Ability to work independently and collaboratively in fast-paced environments.
• Multilingual (English/Spanish) is a plus.

Responsibilities

• Translate business problems into clear, actionable technical requirements and user stories.
• Lead the design, coordination, and delivery of small to mid-level technical projects.
• Perform business and systems gap analysis, and build detailed workflows.
• Facilitate meetings, lead discussions, and drive consensus with stakeholders.
• Coordinate all aspects of project delivery, ensuring timelines and objectives are met.
• Document project scope, requirements, and updates using standardized templates.
• Analyze cross-functional impacts across reporting, operations, finance, product, and marketing teams.
• Assess and communicate project goals, benefits, and ROI/LOE estimates.
• Identify and document system, business, and development dependencies.
• Work collaboratively across technical and non-technical teams.
• Demonstrate understanding of Sabre including booking, shopping, faring, PNR, and queue history.
• Apply knowledge of systems such as OBTs, RED apps, profiles, back office, and reporting tools.
• Utilize independent judgment to lead projects with minimal supervision.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Skills

Requirements gathering

Technical documentation

Project coordination

ROI/LOE estimation

Sabre knowledge

Corporate tech systems

Cross-functional collaboration

Analytical thinking

Communication skills

MS 365

Independent work

Multilingual (EN/ES)

Tools

Sabre

OBTs

RED apps

Reporting tools

Microsoft 365

Job description

Flight Centre Travel Group USA seeks a driven Technical Business Analyst to bridge business needs and technical delivery. You will own design and coordination of small to mid-sized projects, collaborating across teams to ensure on-time, in-scope delivery from concept to completion.

The role involves translating requirements into clear user stories, facilitating stakeholder discussions, and shaping workflows.