Remote Technical Business Analyst – Travel Tech & Impact

StudentUniverse; Northern (KY); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Travel perks

Health benefits

401k program

Diversity & Inclusion

Job summary

Flight Centre Travel Group USA is seeking a driven Technical Business Analyst to bridge business needs and technical delivery. You will own the design and coordination of small to mid-sized projects and collaborate across multiple teams to influence solution design and ensure delivery from concept to completion.

You will translate requirements into user stories, perform gap analyses, and document workflows while coordinating timelines and stakeholders to achieve measurable ROI.

Qualifications

• Proven experience as a Technical Business Analyst or similar role.
• Strong experience translating business requirements into technical documentation (User Stories, BRDs).
• Experience with project coordination and delivery in a technical environment.
• Solid understanding of ROI and LOE estimation.
• Knowledge of Sabre system including bookings, shopping, and PNR management.
• Understanding of Corporate Technology systems (OBTs, RED apps, reporting, finance systems, etc.).
• Ability to analyze cross-functional impacts across multiple business areas.
• Excellent verbal and written communication skills.
• Experience facilitating stakeholder meetings and workshops.
• Proficiency in Microsoft 365 tools (Excel, Word, PowerPoint, Outlook, Teams, OneNote).
• Ability to work independently and collaboratively in fast-paced environments.
• Multilingual (English/Spanish) is a plus.

Responsibilities

• Translate business problems into clear, actionable technical requirements and user stories.
• Lead the design, coordination, and delivery of small to mid-level technical projects.
• Perform business and systems gap analysis, and build detailed workflows.
• Facilitate meetings, lead discussions, and drive consensus with stakeholders.
• Coordinate all aspects of project delivery, ensuring timelines and objectives are met.
• Document project scope, requirements, and updates using standardized templates.
• Analyze cross-functional impacts across reporting, operations, finance, product, and marketing teams.
• Assess and communicate project goals, benefits, and ROI/LOE estimates.
• Identify and document system, business, and development dependencies.
• Work collaboratively across technical and non-technical teams.
• Demonstrate understanding of Sabre including booking, shopping, faring, PNR, and queue history.
• Apply knowledge of systems such as OBTs, RED apps, profiles, back office, and reporting tools.
• Utilize independent judgment to lead projects with minimal supervision.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Skills

Requirements translation

Project coordination

ROI/LOE estimation

Sabre system knowledge

Corporate technology systems

Cross-functional analysis

Analytical skills

Communication skills

Meeting facilitation

MS 365 proficiency

Tools

Sabre system

OBTs

RED apps

Reporting tools

Job description

Flight Centre Travel Group USA is seeking a driven Technical Business Analyst to bridge business needs and technical delivery. You will own the design and coordination of small to mid-sized projects and collaborate across multiple teams to influence solution design and ensure delivery from concept to completion.

You will translate requirements into user stories, perform gap analyses, and document workflows while coordinating timelines and stakeholders to achieve measurable ROI.