Remote Technical Assistance Center Lead

OCHIN; United States; A distancia; USD 110.000 - 150.000; Jornada completa

Descripción de la vacante

OCHIN is seeking a Manager, Technical Assistance Center to lead Program Managers and Specialists, shaping the delivery of technical assistance across a growing partner network. You will implement repeatable processes, drive high-quality service, and align efforts with contractual commitments.

In this remote, national role, you will coach leaders, manage performance, and coordinate cross-functional teams to ensure timely, scalable, and effective support.

Formación

• Bachelor's degree in healthcare administration, public health, business, or a related field.
• 7-10 years of progressive experience managing complex programs, service delivery operations, technical assistance initiatives, workforce development programs, contracts, grants, or related healthcare operations.
• 3+ years of progressive people leadership experience, including performance management, coaching, workforce planning, workload oversight, and development of professional staff.
• Demonstrated ability to translate strategy, contract requirements, or program goals into executable workplans, team priorities, and measurable deliverables.
• Experience coordinating cross-functional work and managing multiple stakeholders, dependencies, timelines, and competing priorities.
• Strong operational judgment, problem-solving, and risk management skills, with the ability to resolve issues and elevate effectively.
• Excellent written, verbal, facilitation, and interpersonal communication skills, including the ability to communicate clearly with team members, leaders, partners, and customers.
• Strong analytical skills and experience using program data, performance measures, and feedback to guide decisions and improve delivery.
• Ability to lead effectively in a remote, dynamic environment where priorities and partner needs may evolve.

Responsabilidades

• Program Operations & Execution: translate strategy and contractual commitments into integrated workplans, assignments, timelines, and deliverables.
• Service Delivery Performance & Operational Excellence: oversee workflows from intake to case closure, monitor quality and customer experience, and enforce quality controls.
• Team Capacity & Resource Management: monitor workload, staffing capacity, and priorities; rebalance work as needed; identify resource needs.
• Program Governance, Quality & Compliance: maintain controls, documentation, and quality standards; ensure alignment with scope and contracts.
• Performance Monitoring & Reporting: track milestones and KPIs; synthesize data for internal and external reporting.
• Program Strategy Execution & Operational Maturity: translate leadership direction into sustainable practices and scalable delivery processes.
• Operational Risk Management & Decision-Making: anticipate risks and implement mitigation plans; escalate significant risks.
• Stakeholder Engagement & Communication: build relationships and align across workstreams.
• Continuous Improvement: drive improvements using data and feedback to scale best practices across programs.
• Cross-Functional Leadership: coordinate across multiple teams to ensure seamless service delivery.
• Other duties as assigned.

Educación

Bachelor's degree in healthcare administration, public health, business, or a related field

Descripción del empleo

OCHIN is seeking a Manager, Technical Assistance Center to lead Program Managers and Specialists, shaping the delivery of technical assistance across a growing partner network. You will implement repeatable processes, drive high-quality service, and align efforts with contractual commitments.

In this remote, national role, you will coach leaders, manage performance, and coordinate cross-functional teams to ensure timely, scalable, and effective support.