Remote Customer Support Engineer for Salesforce & DevOps

AutoRABIT; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

AutoRABIT is seeking a Customer Support Engineer to help customers in demanding development environments. You will learn new products quickly and apply top-notch troubleshooting and communication skills to drive success.

You will be the first contact for new support requests, investigate technical issues, coordinate with Sales, Engineering and Product teams, and ensure SLAs are met. This is a 100% remote US role with some travel and occasional early/late meetings to align with global teams.

Qualifications

• Bachelor’s degree in computer science, engineering, or equivalent technical support experience.
• Experience in customer service within technical environments is required.
• US citizenship or permanent residency and ability to obtain security clearance if required.

Responsibilities

• You will be the first contact point for new customer support requests.
• Drive technical issues to resolution from qualification to in-depth investigation.
• Collaborate with Sales, Solution Consultants, Engineering and Product management to improve the support experience.
• Find creative solutions to improve customer experience and processes.
• Maintain clear, professional communication and status updates with clients.
• Collaborate across global teams and adhere to support SLAs.

Skills

Customer service

Attention to detail

Learning ability

Technical support

Salesforce experience

DevOps tools

Log analysis

Education

Bachelor’s in computer science, Engineering, or equivalent degree

Tools

Salesforce

CI/CD tools

Git

Jenkins

Job description

AutoRABIT is seeking a Customer Support Engineer to help customers in demanding development environments. You will learn new products quickly and apply top-notch troubleshooting and communication skills to drive success.

You will be the first contact for new support requests, investigate technical issues, coordinate with Sales, Engineering and Product teams, and ensure SLAs are met. This is a 100% remote US role with some travel and occasional early/late meetings to align with global teams.