Remote Technical Account Manager IV Strategic Tech Support

Gohyred

United States

Remote

USD 90,000 - 150,000

Full time

5 days ago

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Job summary

Twilio is seeking an experienced Technical Account Manager to be the designated technical support contact for strategic customers, delivering proactive guidance and resolving high-impact issues during Central hours. You will help optimize customer environments with Twilio technologies and collaborate across Product and Engineering.

As a TAM, you’ll work with customers’ developers, communicate complex technical topics clearly, and manage busy workloads.

Qualifications

4+ years of relevant experience.
Strong RESTful API and cloud solution troubleshooting.
Server-side (Java, Node.js, PHP, C#, Python) and client-side React/Redux skills.
Networking basics: TCP/UDP and SSL/TLS.
Clear communication to technical and non-technical audiences.
Ability to work with customers' developers to troubleshoot Twilio libraries.
Strong time management under high workload.
Desire to drive product improvements from feedback.
Willingness to participate in holiday coverage if needed.

Responsibilities

Address customer issues and relay feedback to Product/Engineering teams.
Collaborate with customers' developers and partners to resolve complex problems.
Report bugs via JIRA and coordinate with teams.
Analyze trends and recommend process improvements.