Remote TAM — Deep-Dive Support for Strategic Customers

SendGrid; United States; On-site; USD 117,000 - 146,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid time off

Remote-friendly

Job summary

Twilio is seeking an experienced Technical Account Manager to be the designated technical support contact for strategic customers. You’ll support customers during Eastern hours (9am–6pm ET) and resolve complex issues with significant business impact.

The TAM delivers proactive guidance to optimize customer environments using Twilio technologies. Responsibilities include working with customers' developers, architects, and support staff, coordinating with Product/Engineering via Slack and Jira,

Qualifications

• 6 to 10+ years of relevant experience.
• Knowledge of RESTful tech and APIs, cloud troubleshooting.
• Experience with Java, Node.js, PHP, C#, Python, React and Redux.
• Strong communication of complex tech to technical and non-technical audiences.
• Experience collaborating with customers’ developers.

Responsibilities

• Address issues and provide feedback to Product/Engineering.
• Collaborate with customers' developers and partners to resolve problems.
• Report reproducible bugs via Jira and Slack channels.
• Analyze customer trends and propose process improvements.

Skills

RESTful APIs

Cloud troubleshooting

Server-side languages

Client-side JavaScript

Communication

Tools

JIRA

Slack

Job description

Twilio is seeking an experienced Technical Account Manager to be the designated technical support contact for strategic customers. You’ll support customers during Eastern hours (9am–6pm ET) and resolve complex issues with significant business impact.

The TAM delivers proactive guidance to optimize customer environments using Twilio technologies. Responsibilities include working with customers' developers, architects, and support staff, coordinating with Product/Engineering via Slack and Jira,