Technical Account Manager (Fully Remote)

Twilio; United States; Remote; USD 90,000 - 130,000; Full time

Job summary

Twilio, a remote-first company, seeks an experienced technical support engineer for strategic customers in the United States. You will act as the technical contact, resolve complex problems, and deliver proactive guidance to minimize downtime.

Collaborate with developers and partners, work with Product teams, and log issues via Slack and JIRA. Candidates should have 4+ years of experience with RESTful APIs and cloud solutions, plus network knowledge of TCP/UDP and SSL/TLS.

Qualifications

• 4+ years experience with RESTful APIs and cloud solutions.
• Skills in network connectivity, TCP/UDP, and SSL/TLS.

Responsibilities

• Act as technical support contact for strategic customers.
• Resolve complex technical problems with far-reaching consequences.
• Deliver proactive guidance to minimize customer downtime.
• Address customer issues and provide feedback to Product teams.
• Work with developers and partners to resolve complex problems.
• Collaborate with teams via Slack and file JIRAs for bugs.

Skills

RESTful APIs

Cloud solutions

Network connectivity

TCP/UDP

SSL/TLS

Job description

• Act as technical support contact for strategic customers.
• Resolve complex technical problems with far-reaching consequences.
• Deliver proactive guidance to minimize customer downtime.

Responsibilities:

• Address customer issues and provide feedback to Product teams.
• Work with developers and partners to resolve complex problems.
• Collaborate with teams via Slack and file JIRAs for bugs.

Qualifications:

• 4+ years experience with RESTful APIs and cloud solutions.
• Skills in network connectivity, TCP/UDP, and SSL/TLS.

Twilio provides innovative communication solutions to hundreds of thousands of businesses and empowers millions of developers worldwide. The company is a remote-first organization with a strong culture of connection and global inclusion.