Remote TAM Lead – Technical Account Management

Twilio; United States; Remote; USD 130,000 - 210,000; Full time

Benefits offered by this job

Healthcare

Retirement plan

Parental leave

Wellness leave

Volunteer program

Job summary

Twilio in the United States is seeking a dynamic leader to guide a team of Technical Account Managers, resolving complex technical problems and delivering proactive guidance to strategic customers. You will collaborate with Engineering, Product, and cross-functional teams to enhance the customer experience and advocate for client needs, driving high-impact outcomes.

Twilio offers a remote-first culture with healthcare, retirement savings, generous time off, and volunteering opportunities to

Responsibilities

• Lead a team of Technical Account Managers to resolve complex technical problems and provide proactive guidance to strategic customers.
• Collaborate with Engineering, Product, and other cross-functional teams to enhance customer experience and advocate for customer needs.
• Coach and develop team members, fostering a culture of collaboration and customer empathy while managing performance.

Job description

Twilio in the United States is seeking a dynamic leader to guide a team of Technical Account Managers, resolving complex technical problems and delivering proactive guidance to strategic customers. You will collaborate with Engineering, Product, and cross-functional teams to enhance the customer experience and advocate for client needs, driving high-impact outcomes.

Twilio offers a remote-first culture with healthcare, retirement savings, generous time off, and volunteering opportunities to