Remote Technical Account Manager (Colombia)

Twilio; Colorado; À distance; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Healthcare

Paid time off

Retirement plan

Résumé du poste

Twilio is seeking a Technical Account Manager to serve as the designated technical support contact for strategic customers. You will support customers during Pacific hours (8am–5pm PT) and resolve complex technical problems with potential high impact.

You will provide proactive guidance on Twilio technologies and suggest environment improvements to reduce downtime. You will collaborate with customers’ developers and internal teams, handle urgent issues, and help drive product enhancements based

Qualifications

• 4–6+ years of relevant experience.
• Proficient with RESTful APIs and cloud solutions.
• Troubleshoot server-side and client-side code.
• Strong communication to technical and non-technical audiences.
• Experience in managing dedicated customer accounts.

Responsabilités

• Use strong technical and diplomatic skills to address customer issues and feedback to product/engineering.
• Collaborate with customers’ developers, architects, and support personnel to resolve complex problems.
• Coordinate with Product/Engineering teams via Slack and report reproducible bugs.
• Analyze customer trends and report observations to improve support processes.

Connaissances

REST APIs

Java/Node/Python

React/Redux

TCP/UDP SSL

Communication

Account management

Description du poste

Twilio is seeking a Technical Account Manager to serve as the designated technical support contact for strategic customers. You will support customers during Pacific hours (8am–5pm PT) and resolve complex technical problems with potential high impact.

You will provide proactive guidance on Twilio technologies and suggest environment improvements to reduce downtime. You will collaborate with customers’ developers and internal teams, handle urgent issues, and help drive product enhancements based