Remote Technical Account Manager — Cybersecurity

Hypori; United States; Remote; USD 130,000 - 160,000; Full time

Job summary

Hypori is seeking a hands-on Technical Account Manager for commercial and federal accounts. You will own the technical relationship from deployment through adoption, optimization, and renewal, coordinating with Success, Sales, Engineering, and Product. Travel up to 20% and a strong emphasis on security, IAM, and cloud deployments are required.

You will guide deployments across cloud/on-prem/hybrid, manage escalations, and drive platform health reviews with customers to ensure successful outcomes.

Qualifications

• 5+ years in technical account management, solutions engineering, or similar post-sale technical role in B2B SaaS or cybersecurity.
• Hands‑on experience with enterprise IT and security, including IAM (SSO, SAML, MFA), networking, and Linux/Windows administration.
• Experience deploying or supporting cloud-based solutions on AWS, Azure, or government cloud environments.
• Track record of managing escalations across a portfolio of enterprise or government accounts.
• Ability to explain technical topics clearly to administrators, security teams, and executives.
• Proficiency with Salesforce, Jira, and Confluence.
• Authorized to work in the United States without visa sponsorship.
• Location: remote or hybrid with travel up to 20% to customer sites

Responsibilities

• Serve as the primary technical point of contact and trusted advisor for an assigned portfolio of federal and commercial customers
• Guide customers through deployment, configuration, and onboarding across cloud, on-prem, and hybrid environments
• Advise on identity and access integration, including SSO, SAML, PIV/CAC, and directory services, plus app delivery, device policies, and network configuration
• Own technical escalations, working with Support, Engineering, and Product to drive issues to resolution
• Lead technical check-ins, platform health reviews, and the technical portion of QBRs with the Customer Success Manager
• Monitor usage and environment health to spot risk early and recommend optimizations
• Provide configuration evidence and documentation for ATO, accreditation, and compliance reviews
• Plan and coordinate upgrades and new releases within each customer’s change control
• Train customer admins and system integrators to be self-sufficient
• Bring customer feature requests and technical feedback to Product/Engineering
• Identify expansion opportunities and support renewals with Customer Success and Sales
• Build reusable assets like runbooks, deployment guides, and knowledge bases

Skills

Technical account management

Security

Cloud

IT administration

Salesforce

Tools

Salesforce

Jira

Confluence

Job description

Hypori is seeking a hands-on Technical Account Manager for commercial and federal accounts. You will own the technical relationship from deployment through adoption, optimization, and renewal, coordinating with Success, Sales, Engineering, and Product. Travel up to 20% and a strong emphasis on security, IAM, and cloud deployments are required.

You will guide deployments across cloud/on-prem/hybrid, manage escalations, and drive platform health reviews with customers to ensure successful outcomes.