Senior Technical Account Manager – Federal & Commercial

Hypori; United States; Hybrid; USD 130.000 - 160.000; Vollzeit

Zusammenfassung

Hypori, Inc. is seeking a hands-on Technical Account Manager to own the technical relationship for federal and commercial customers, from deployment to renewal.

You will collaborate with CS, Sales Engineering, Product, and Support under the SVP of Customer Success. You will guide deployments across cloud, on-prem, and hybrid environments, manage escalations, drive adoption, and coordinate with security and compliance teams for reviews.

Qualifikationen

• 5+ years in technical account management or similar post-sale technical role in B2B SaaS or cybersecurity.
• Hands-on experience with enterprise IT and security, including IAM, networking, and Linux/Windows administration.
• Experience deploying or supporting cloud-based solutions on AWS, Azure, or government cloud environments.
• Track record of managing escalations across a portfolio of enterprise or government accounts.
• Ability to explain technical topics clearly to administrators, security teams, and executives.
• Proficiency with Salesforce, Jira, and Confluence.
• Authorized to work in the United States without visa sponsorship.
• Location: remote or hybrid with travel up to 20% to customer sites.

Aufgaben

• Serve as the primary technical point of contact and trusted advisor for an assigned portfolio of federal and commercial customers.
• Guide customers through deployment, configuration, and onboarding across cloud, on-prem, and hybrid environments.
• Advise on identity and access integration, including SSO, SAML, PIV/CAC, and directory services, along with app delivery, device policies, and network configuration.
• Own technical escalations, working with Support, Engineering, and Product to drive issues to resolution and keep customers informed throughout.
• Lead technical check-ins, platform health reviews, and the technical portion of QBRs alongside the Customer Success Manager.
• Monitor usage and environment health to spot risk early, and recommend optimizations that drive adoption.
• Provide the configuration evidence and documentation security officers need for ATO, accreditation, and compliance reviews.
• Plan and coordinate upgrades and new releases within each customer’s change control process.
• Train customer administrators and systems integrator staff so their teams become self-sufficient.
• Bring customer feature requests and technical feedback to Product and Engineering, and advocate for what customers need.
• Identify expansion opportunities and support renewals with Customer Success and Sales.
• Build reusable assets such as runbooks, deployment guides, and knowledge base articles.

Kenntnisse

Technical account management

IAM – SSO/SAML/MFA

Networking

Linux/Windows administration

Salesforce/Jira/Confluence

US work authorized

AWS/Azure/government cloud

Tools

Salesforce

Jira

Confluence

Jobbeschreibung

Hypori, Inc. is seeking a hands-on Technical Account Manager to own the technical relationship for federal and commercial customers, from deployment to renewal.

You will collaborate with CS, Sales Engineering, Product, and Support under the SVP of Customer Success. You will guide deployments across cloud, on-prem, and hybrid environments, manage escalations, drive adoption, and coordinate with security and compliance teams for reviews.