Remote Technical Account Manager – API Partnerships

Work From Anywhere; San Diego (CA); Híbrido; USD 60.000 - 80.000; Jornada completa

Descripción de la vacante

Shout About Us is seeking a Technical Account Manager to own and grow our API partnerships from initial technical evaluation through implementation and ongoing support.

You will be the primary technical contact for 10-15 strategic accounts, coordinating with engineering and sales to ensure successful integrations and high customer satisfaction. This is a remote-first role with flexible hours and global collaboration.

Formación

• 4+ years in a customer-facing technical role or equivalent at an API-first or dev-tools company.
• Strong practical understanding of REST APIs, HTTP, JSON, authentication, webhooks, pagination, and rate limits.
• Comfort using Postman or curl, reading logs, and writing or adapting small code examples in a language such as JavaScript or Python.
• Experience driving adoption inside complex orgs: navigating the gap between the buyer who signed and the team that deploys.
• Strong follow-through. You keep track of open questions, set expectations, and make sure customers know what happens next.
• Startup experience at a company under 50 people. There's no support team behind you.
• Clear written and spoken English. You can explain the same issue to a developer and a nontechnical stakeholder.
• Owner mentality. "I'll make sure this gets done," not "I passed it to engineering."

Responsabilidades

• Own a portfolio of 10-15 strategic accounts. Be the primary technical contact for API partners, keep stakeholders informed, and follow issues through to resolution.
• Support technical evaluations. Join sales calls, demonstrate API capabilities, understand the partner’s requirements, and explain how an integration would work.
• Lead partner implementations. Turn requirements into a clear integration plan, guide developers through setup and testing, and track progress through launch.
• Troubleshoot directly. Investigate requests, responses, logs, authentication issues, and integration behavior before escalating to engineering.
• Work closely with engineering. Provide clear reproduction steps, relevant evidence, and customer impact when an issue needs deeper investigation.
• Improve the developer experience. Create and maintain API guides, Postman collections, code examples, FAQs, and onboarding playbooks.
• Identify recurring friction. Share partner feedback and integration patterns that can inform product improvements.
• Lead expansion efforts. Cross-sell new features and products as a natural extension of the relationship, not a separate motion.

Conocimientos

Customer-facing role

REST APIs

HTTP & JSON

Postman

cURL

English communication

Startup experience

Owner mentality

Herramientas

Postman

cURL

Descripción del empleo

Shout About Us is seeking a Technical Account Manager to own and grow our API partnerships from initial technical evaluation through implementation and ongoing support.

You will be the primary technical contact for 10-15 strategic accounts, coordinating with engineering and sales to ensure successful integrations and high customer satisfaction. This is a remote-first role with flexible hours and global collaboration.