Strategic API Partnerships Manager - Technical Accounts

Resumonk; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Shout About Us is seeking a Technical Account Manager to own and grow our most strategic API partnerships from evaluation through implementation and ongoing support. You’ll be the primary technical contact for API partners, coordinating with engineering and product teams to ensure successful integrations and expansions.

Reporting to the CRO, you will help developers with quickstart guides, improve documentation, and drive adoption across complex orgs while working remotely with partners

Qualifications

• 4+ years in a customer-facing technical role or equivalent at an API-first or dev-tools company.
• Strong practical understanding of REST APIs, HTTP, JSON, authentication, webhooks, pagination, and rate limits.
• Comfort using Postman or curl, reading logs, and writing or adapting small code examples in a language such as JavaScript or Python.

Responsibilities

• Own a portfolio of 10-15 strategic accounts. Be the primary technical contact for API partners, keep stakeholders informed, and follow issues through to resolution.
• Support technical evaluations. Join sales calls, demonstrate API capabilities, understand the partner’s requirements, and explain how an integration would work.
• Lead partner implementations. Turn requirements into a clear integration plan, guide developers through setup and testing, and track progress through launch.
• Troubleshoot directly. Investigate requests, responses, logs, authentication issues, and integration behavior before escalating to engineering.
• Work closely with engineering. Provide clear reproduction steps, relevant evidence, and customer impact when an issue needs deeper investigation.
• Improve the developer experience. Create and maintain API guides, Postman collections, code examples, FAQs, and onboarding playbooks.
• Identify recurring friction. Share partner feedback and integration patterns that can inform product improvements.
• Lead expansion efforts. Cross-sell new features and products as a natural extension of the relationship, not a separate motion.

Skills

REST APIs

HTTP

JSON

Authentication

Webhooks

Postman

Curl

JavaScript

Python

Customer-facing

Tools

Postman

Curl

Job description

Shout About Us is seeking a Technical Account Manager to own and grow our most strategic API partnerships from evaluation through implementation and ongoing support. You’ll be the primary technical contact for API partners, coordinating with engineering and product teams to ensure successful integrations and expansions.

Reporting to the CRO, you will help developers with quickstart guides, improve documentation, and drive adoption across complex orgs while working remotely with partners