Remote Technical Account Manager

Twilio; United States; On-site; USD 117,000 - 146,000; Full time

Benefits offered by this job

Health care insurance

401(k) retirement plan

Paid time off

Parental leave

Equity plan

Job summary

Twilio is seeking an experienced Technical Account Manager to join a remote-first team supporting strategic customers. You will be the designated technical contact, handle high-stakes cases, and deliver guidance to reduce downtime using Twilio technologies.

You will interact with customers’ developers and architects, coordinate with Product/Engineering, and help drive improvements while staying calm under high workload. Remote role based in the USA with ET business hours.

Qualifications

• 6–10+ years of relevant experience in technical account management or similar roles.
• Strong knowledge of RESTful APIs, cloud solutions, and troubleshooting.
• Experience with server-side and client-side technologies (Java/Node.js/PHP/C#/Python and React/Redux).
• Solid networking basics (TCP/UDP, SSL/TLS) and excellent communication skills.

Responsibilities

• Address complex customer issues and relay feedback to product/engineering teams.
• Collaborate with customers' developers, architects, and support staff to resolve critical problems.
• Coordinate with Twilio Product/Engineering via Slack and JIRA to report bugs.
• Analyze customer trends and drive improvements in support processes.

Skills

RESTful APIs

Cloud troubleshooting

Java/Node.js/PHP/C#/Python

React/Redux

TCP/UDP/SSL/TLS basics

Technical communication

Twilio libraries

Problem solving

Time management

Cross-team collaboration

Customer account management

Tools

Java

Node.js

PHP

C#

Python

React

Redux

Twilio helper libraries

Job description

Twilio is seeking an experienced Technical Account Manager to join a remote-first team supporting strategic customers. You will be the designated technical contact, handle high-stakes cases, and deliver guidance to reduce downtime using Twilio technologies.

You will interact with customers’ developers and architects, coordinate with Product/Engineering, and help drive improvements while staying calm under high workload. Remote role based in the USA with ET business hours.