Tech-Savvy Customer Support Specialist (Automotive)

Remote Jobs; Carmel (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision

401K with company match

Paid vacation and sick time

Parental leave

Disability and life insurance

Employee assistance program

Tuition reimbursement

Job summary

OPENLANE is seeking a Customer Support Specialist to deliver superior technical support and troubleshooting for our wholesale marketplace platform. You will use diverse tools and product knowledge to resolve issues and educate customers on best practices.

Reporting to the Customer Service Manager, you will document research and interactions in Salesforce, stay current on product trends, and collaborate with teams to improve ease of use and functionality.

Qualifications

• Bachelor's degree or equivalent work experience.
• 2+ years customer service / contact center experience.
• General automotive knowledge.
• Experience troubleshooting hardware, software, and network issues.
• Ability to communicate clearly and concisely, both orally and in writing.
• Demonstrated ability to quickly learn new technologies and a drive to solve problems efficiently and with creativity
• Strong analytical, technical and problem-solving skills.

Responsibilities

• Identify, research, and resolve technical and end-user application failures and deficiencies.
• Document all research and customer interactions in Salesforce (CRM).
• Educate and coach customers on best practices for using OPENLANE products and services.
• Develop and maintain knowledge of products, industry trends, and other developments.
• Escalate issues that require advanced product knowledge or technical expertise.
• Serve as SME for training material design and development.
• Use analytical and decision-making skills to offer options and resolve problems.

Skills

Customer focus

Organized

Tech-savvy

Problem solving

Education

Bachelor's degree or equivalent

Tools

Salesforce

Five9

Slack

Google Suite

Job description

OPENLANE is seeking a Customer Support Specialist to deliver superior technical support and troubleshooting for our wholesale marketplace platform. You will use diverse tools and product knowledge to resolve issues and educate customers on best practices.

Reporting to the Customer Service Manager, you will document research and interactions in Salesforce, stay current on product trends, and collaborate with teams to improve ease of use and functionality.