Remote Tech Support Specialist

Insight Global; Teaneck Township (NJ); Remote; USD 42,000 - 68,000; Full time

Job summary

Insight Global in Teaneck, NJ is seeking a customer support specialist to serve as the first point of contact for product and technical issues, handling inquiries via phone and email.

You will diagnose issues, access customer computers remotely, document steps, collaborate with internal teams, and participate in on-site training. Some travel may be required as you grow in the role. Strong communication and tech troubleshooting skills are essential.

Qualifications

• 1+ year of customer service or related role preferred, but open to entry-level.
• Strong verbal and written communication skills.
• Comfortable working at a computer, answering emails, and assisting customers over the phone.
• Experience troubleshooting hardware, software, peripherals, or connectivity issues.
• Experience supporting customers remotely and via phone.

Responsibilities

• Serve as a first point of contact for customers needing product or technical support.
• Manage customer inquiries through a shared email inbox, ensuring requests are responded to accurately and in a timely manner.
• Provide customer support and troubleshooting over the phone and via email.
• Remotely access doctors’/customers’ computers to diagnose and troubleshoot technical issues.
• Assist with troubleshooting hardware, software, and connectivity-related problems.
• Document customer issues, troubleshooting steps, and resolutions.
• Work closely with internal team members to escalate when needed.
• Participate in onsite technical and product training to develop knowledge of the company's equipment.
• Maintain a professional, patient, and customer-focused approach when working through technical issues.
• Occasional travel as the employee progresses within the role.

Skills

Strong verbal and written kommunicatio

Customer service experience

Technical troubleshooting

Remote support

Ticketing system experience

Problem-solving

Communication skills

Fast-paced environment

Tools

Ticketing system

Job description

Insight Global in Teaneck, NJ is seeking a customer support specialist to serve as the first point of contact for product and technical issues, handling inquiries via phone and email.

You will diagnose issues, access customer computers remotely, document steps, collaborate with internal teams, and participate in on-site training. Some travel may be required as you grow in the role. Strong communication and tech troubleshooting skills are essential.