Remote Tech Support Engineer II - Mobility & AIDC

Veritronics, LLC; Alpharetta (GA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401(k)

Employee discounts

Paid time off

Job summary

Veritronics, LLC is seeking a mid-level Technical Support Engineer for remote work with onsite support as needed. You will troubleshoot enterprise mobility devices, AIDC hardware, printers, and barcode scanners, supporting internal teams and customers across the business.

You will manage end-to-end cases, document resolutions, and escalate to senior resources when required. Travel about 35% for deployments, trainings, and vendor coordination.

Qualifications

• 4+ years in technical support, field service, or systems engineering for enterprise hardware/mobility.
• Hands-on Android Enterprise enrollment, device owner mode, kiosk mode, and managed configurations.
• Experience with industrial printers, media calibration, and print quality troubleshooting.
• Experience configuring barcode scanners and symbology.
• Familiarity with multiple MDM/EMM platforms for device enrollment and policy management.
• Strong written/verbal communication and ability to document processes clearly.

Responsibilities

• Serve as primary technical contact for internal and external customers on hardware/software issues (AIDC, Android devices, printers, scanners, RFID).
• Own support cases end-to-end with structured troubleshooting and clear documentation.
• Escalate intelligently to senior resources when needed and provide handoff content.
• Troubleshoot print quality, print drivers, and barcode/scanner configurations.
• Troubleshoot device enrollment, app deployment, OS/firmware updates, and remote troubleshooting.
• Collaborate with sales, engineering, and operations to support deployments and ongoing needs.
• Contribute to knowledge base content and SOPs to scale support.

Skills

Android Enterprise

MDM/EMM

AIDC hardware

Troubleshooting

Documentation

Customer-facing

Tools

SOTI

Microsoft Intune

Ivanti

Workspace ONE

Job description

Veritronics, LLC is seeking a mid-level Technical Support Engineer for remote work with onsite support as needed. You will troubleshoot enterprise mobility devices, AIDC hardware, printers, and barcode scanners, supporting internal teams and customers across the business.

You will manage end-to-end cases, document resolutions, and escalate to senior resources when required. Travel about 35% for deployments, trainings, and vendor coordination.