Remote Tech Support Engineer - Cloud Patch Management

Action1; North Carolina; Remote; USD 42,000 - 64,000; Full time

Benefits offered by this job

Remote-first culture

Flexible hours

Career growth opportunities

Collaborative team

Job summary

Action1 is seeking a Technical Support Engineer Tier I to deliver exceptional support for clients. You will troubleshoot patch installations, assist across Windows, Mac, and Linux environments, and collaborate with product and engineering teams to drive improvements.

The role emphasizes strong communication, problem solving, and rapid issue resolution, with a remote-first work culture and growth opportunities. Join a fast-growing cybersecurity-focused company serving thousands of enterprises.

Qualifications

• Strong expertise in Microsoft Windows operating systems.
• Ability to identify and troubleshoot failed patch installations.
• Familiarity with PowerShell scripting and basic scripts.
• Proficiency in Mac OS and/or Linux platforms.
• Knowledge of software deployment and configuration using install switches.
• Skill in reading, writing, modifying, and backing up the Windows registry.
• Previous experience in technical support or customer service roles.
• Excellent problem-solving and communication skills with customers and internal teams.
• Experience troubleshooting software issues across various environments.

Responsibilities

• Provide timely, efficient technical support with prompt responses to customer inquiries.
• Troubleshoot and resolve customer issues via phone and other communication channels.
• Follow up with customers post-troubleshooting to ensure full product functionality.
• Collaborate with the engineering team to address complex technical challenges.
• Work with the product team, incorporating customer feedback into product improvements.
• Build and maintain an internal knowledge base with guides and solutions.
• Refine and enhance the customer support process for better efficiency.
• Reproduce customer-reported issues and elevate confirmed problems to the appropriate teams.
• Participate in customer meetings to troubleshoot and resolve issues directly.

Skills

Windows OS

Patch troubleshooting

PowerShell

Mac OS / Linux

Install switches

Registry editing

Technical support

Problem solving

Customer communication

Job description

Action1 is seeking a Technical Support Engineer Tier I to deliver exceptional support for clients. You will troubleshoot patch installations, assist across Windows, Mac, and Linux environments, and collaborate with product and engineering teams to drive improvements.

The role emphasizes strong communication, problem solving, and rapid issue resolution, with a remote-first work culture and growth opportunities. Join a fast-growing cybersecurity-focused company serving thousands of enterprises.