Remote Technical Support Specialist

ServiceTitan, Inc.; United States; On-site; USD 28,929 - 42,705; Full time

Job summary

ServiceTitan, Inc. is seeking a Technical Support Specialist in marketing to assist small business owners with our software. You will be the first point of contact via phone, chat, email, and screen-sharing, becoming a product expert who delivers rapid, accurate solutions.

You will troubleshoot, prevent escalations, and translate complex marketing and technical concepts into clear guidance while collaborating in a fast-paced, supportive team environment.

Qualifications

• Bachelor’s degree preferred or equivalent experience in technical support.
• Strong problem-solving and troubleshooting skills.
• Excellent communication and empathy with customers.

Responsibilities

• Act as first point of contact to assist customers with software via phone, chat, email, and screen-sharing.
• Become a product expert and develop solutions to meet customer needs.
• Prevent escalations and de-escalate customers using support tools and resources.
• Provide technical solutions with high quality and speed.

Skills

Technical troubleshooting

Customer service

Communication

Marketing concepts

Education

Bachelor’s degree preferred

Tools

Salesforce

Support Console

Job description

ServiceTitan, Inc. is seeking a Technical Support Specialist in marketing to assist small business owners with our software. You will be the first point of contact via phone, chat, email, and screen-sharing, becoming a product expert who delivers rapid, accurate solutions.

You will troubleshoot, prevent escalations, and translate complex marketing and technical concepts into clear guidance while collaborating in a fast-paced, supportive team environment.