Remote Customer Support Specialist - Entry-Level, Full-Time

Talentoma; Michigan; On-site; USD 34,000 - 52,000; Full time

Job summary

Talentoma is seeking a Remote Customer Support Specialist to assist customers with routine questions, service requests, and account information from a home office. This entry-level, full-time role emphasizes clear written and verbal communication, a customer-focused mindset, and the ability to follow established workflows.

You will respond through approved channels, document interactions, escalate complex issues when needed, and maintain accurate data in designated systems.

Qualifications

• Entry-level candidates are encouraged to apply.
• Strong written and verbal communication.
• Customer-focused and professional approach.
• Strong listening and problem-solving skills.
• Excellent attention to detail.
• Comfortable using computers and web-based support systems.

Responsibilities

• Respond to customer questions through approved support channels.
• Provide accurate information about products, services, or account processes.
• Review customer requests and determine appropriate next steps.
• Document customer interactions accurately.
• Resolve routine customer issues using established procedures.
• Escalate complex concerns to the appropriate team.
• Follow up on outstanding customer requests.
• Update customer information in designated systems.
• Communicate clearly and professionally with customers.
• Follow established customer service and privacy procedures.

Skills

Written & Verbal

Customer-focused

Active listening

Detail-oriented

Problem solving

Multi-tasking

Remote work

Professionalism

Tools

Computers & web-based systems

Job description

Talentoma is seeking a Remote Customer Support Specialist to assist customers with routine questions, service requests, and account information from a home office. This entry-level, full-time role emphasizes clear written and verbal communication, a customer-focused mindset, and the ability to follow established workflows.

You will respond through approved channels, document interactions, escalate complex issues when needed, and maintain accurate data in designated systems.