Remote Service Desk Associate — Entry-Level IT Support

Talentoma

United States

On-site

USD 42,000 - 52,000

Full time

37 hours ago

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Job summary

Talentoma is seeking a Remote Service Desk Specialist to provide first-level technical assistance for routine user issues involving software, accounts, systems, and online services. This entry-level, full-time remote role emphasizes clear communication and structured troubleshooting in a U.S.-based remote work environment.

You will respond to tickets, gather issue details, perform basic troubleshooting, guide users through approved steps, document actions, and ensure follow-up with meticulous

Qualifications

Entry-level candidates are encouraged to apply.
Basic familiarity with computers and common software.
Strong written and verbal communication.
Good troubleshooting and problem-solving abilities.
Strong attention to detail.

Responsibilities

Respond to incoming service desk requests.
Gather information about reported technical issues.
Provide first-level troubleshooting assistance.
Guide users through approved troubleshooting procedures.
Assist with routine software and account concerns.
Create and update service desk tickets.
Document troubleshooting actions and outcomes.
Monitor open requests and pending follow-up.
Explain technical steps in clear, user-friendly language.
Follow established security and support procedures.

Skills

Strong communication

Troubleshooting

Attention to detail

Learning new systems

Documentation

Remote work habits

Structured procedures

Tools

Ticketing platforms

Job description

You will respond to tickets, gather issue details, perform basic troubleshooting, guide users through approved steps, document actions, and ensure follow-up with meticulous

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