Remote Service Support Associate — Entry Level

Talentoma; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Talentoma is seeking a Remote Service Specialist to provide focused support for routine service requests in a fully remote, full-time capacity. The role emphasizes clear communication, accurate record-keeping, and proactive follow-up.

You will review requests, gather information, update systems, and coordinate with internal teams to move issues toward resolution. This position suits a detail-oriented problem-solver comfortable working from home.

Qualifications

• Entry-level role seeking candidates with strong written and verbal communication.
• Reliable and professional remote work habits.
• Comfortable using computers and web-based systems.

Responsibilities

• Review assigned service requests and determine routine next steps.
• Gather information needed to support service resolution.
• Maintain accurate service records and request details.
• Coordinate follow-up with appropriate teams.
• Monitor open service requests and pending actions.
• Communicate routine status updates to customers or team members.
• Update service systems with current information.
• Identify incomplete information that may delay service.
• Follow established service procedures and escalation guidelines.
• Organize service documentation and reference materials.
• Assist with recurring service activity reporting.

Skills

Strong communication

Problem-solving

Attention to detail

Information gathering

Multitasking

Remote work

Organization

Learning service procedures

Customer service mindset

Time management

Job description

Talentoma is seeking a Remote Service Specialist to provide focused support for routine service requests in a fully remote, full-time capacity. The role emphasizes clear communication, accurate record-keeping, and proactive follow-up.

You will review requests, gather information, update systems, and coordinate with internal teams to move issues toward resolution. This position suits a detail-oriented problem-solver comfortable working from home.