Remote Support Associate - Full-Time Entry-Level (US-Based)

Talentoma; North Carolina; On-site; USD 36,000 - 48,000; Full time

Job summary

Talentoma is seeking an entry-level Remote Support Representative. This fully remote, full-time position is designed for a professional who is responsive, organized, and comfortable guiding customers through established processes.

You will respond to inquiries, gather details, provide accurate information from approved resources, document interactions, and help with routine issue resolution. Strong communication and dependable remote work habits are essential.

Qualifications

• Entry-level candidates encouraged to apply.
• Strong written and verbal communication.
• Good listening and problem-solving skills.

Responsibilities

• Respond to incoming support requests.
• Gather information needed to understand each request.
• Provide accurate information using approved resources.
• Document support interactions and requested actions.
• Assist with routine issue resolution.
• Coordinate follow-up when additional assistance is required.
• Update support records and contact information.
• Track unresolved requests until appropriate handoff.
• Follow service, documentation, and privacy requirements.

Job description

Talentoma is seeking an entry-level Remote Support Representative. This fully remote, full-time position is designed for a professional who is responsive, organized, and comfortable guiding customers through established processes.

You will respond to inquiries, gather details, provide accurate information from approved resources, document interactions, and help with routine issue resolution. Strong communication and dependable remote work habits are essential.