Remote Tech Support Specialist - SQL & SaaS Expert

Relativity; Oklahoma; Hybrid; USD 54,000 - 80,000; Full time

Job summary

Relativity seeks an Application Analyst in Customer Support to deliver specialized technical assistance across our product vertical. You will diagnose and troubleshoot software and network issues, engage with customers via phone and email, and strengthen Relativity knowledge while managing tickets in Salesforce.

The role emphasizes customer service excellence, knowledge of SQL, network and Windows platforms, and collaboration with cross-functional teams.

Qualifications

• Proficiency in SQL, Relativity platform, and troubleshooting technical issues.

Responsibilities

• Create, categorize, update, elevate, and resolve tickets in Salesforce.
• Explain technical issues clearly to customers and coordinate with internal teams.
• Maintain accurate documentation of activities and ticket histories.
• Communicate with customers promptly while following SLAs.

Skills

SQL

Relativity platform

Customer service

Tools

Salesforce

Windows

Job description

Relativity seeks an Application Analyst in Customer Support to deliver specialized technical assistance across our product vertical. You will diagnose and troubleshoot software and network issues, engage with customers via phone and email, and strengthen Relativity knowledge while managing tickets in Salesforce.

The role emphasizes customer service excellence, knowledge of SQL, network and Windows platforms, and collaboration with cross-functional teams.