Technical Support Analyst/IT Support Technician/Desktop Support Technician (CCTV equipment)

TekWissen ®; Hoboken (NJ); Remote; USD 36,000 - 52,000; Full time

Job summary

TekWissen is seeking a technical support professional for a 12‑month remote assignment to assist exam delivery infrastructure. You will install, configure, test, and support test-center hardware, software, CCTV, and related systems in collaboration with NOC and VSS teams.

Requirements include 1–2 years of technical support with Windows, hardware, and customer service; proficiency with Windows 11 and Windows Server; basic TCP/IP, DNS, and DHCP knowledge. CCTV support and CompTIA A+ are preferred.

Qualifications

• 1–2 years of technical support experience with Windows applications, hardware, and customer service.
• Experience installing, configuring, and troubleshooting Windows 11 and Windows Server environments.
• Working knowledge of TCP/IP, DNS, and DHCP for basic network troubleshooting.

Responsibilities

• Install, configure, test, and support test-center hardware, software, CCTV equipment, and related systems.
• Coordinate deployments with NOC and VSS teams and resolve hardware, software, and basic network connectivity issues.
• Validate system readiness and document results, issues, and follow-up actions.
• Perform other related technical support duties and project activities as assigned.

Skills

Windows troubleshooting

Customer service

Networking basics

Education

Associate degree

CompTIA A+ certification

Tools

Windows Server

CCTV support

Job description

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Remote

Pay Rate: $ 32.00 - $32.00/ Hr

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to our clients world-wide. Our client is a British-owned education publishing and assessment services company that serves schools, corporations, and students directly. The company owns several educational media brands, including Addison–Wesley, Peachpit, Prentice Hall, eCollege, Longman, Scott Foresman, and others.

Job Description:

• This role supports reliable exam delivery by installing, configuring, and troubleshooting test-center hardware, software, CCTV equipment, and supporting systems in collaboration with the Network Operations Centre (NOC) and VSS teams.

Key Responsibilities:

• Install, configure, test, and support approved test-center hardware, software, CCTV equipment, and related systems.
• Coordinate deployments with NOC and VSS teams and resolve hardware, software, and basic network connectivity issues.
• Validate system readiness and document results, issues, and follow-up actions.

Other Responsibilities:

• Perform other related technical support duties and project activities as assigned.

Qualifications:

Required Qualifications:

• One to two years of technical support experience with Windows applications, computer hardware, and customer service.
• Proficiency in installing, configuring, and troubleshooting Windows 11 and Windows Server environments.
• Working knowledge of hardware, software, and basic network troubleshooting, including TCP/IP, DNS, and DHCP.

Preferred Qualifications:

• Diploma or associate degree in related technology discipline, CompTIA A+ or equivalent certification, and CCTV support experience are preferred.

Skills, Knowledge, and Abilities:

• Systematic hardware and software troubleshooting with strong attention to detail.
• Clear verbal and written communication with strong customer service and follow-up skills.
• Effective planning, prioritization, teamwork, and adaptability to changing schedules and requirements.

TekWissen® Group is an equal opportunity employer supporting workforce diversity.