Remote Tech Program Manager - Field Quality & Safety

Horizontal Talent; Hawthorne (CA); On-site; USD 38,572 - 79,900; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Job summary

Horizontal is seeking a high-impact technical program manager to drive field quality and safety initiatives across complex consumer devices. This fully remote role partners with cross-functional teams to improve investigation processes, reduce cycle times, and strengthen risk visibility pre- and post-launch.

You will lead large-scale programs, coordinate engineering, quality, safety, and operations, conduct root-cause analyses, track risks, and translate technical topics into clear guidance for

Qualifications

• Experience managing technical programs or complex cross-functional initiatives.
• Ability to turn technical concepts into clear communication for varied audiences.
• Background in hardware-related work.

Responsibilities

• Lead and support large-scale field quality and safety programs from planning through execution.
• Coordinate cross-functional efforts with engineering, quality, safety, operations, and supplier teams to keep work moving forward.
• Drive structured investigations, root cause analysis, and corrective action activities for field issues.
• Help improve problem-solving speed by identifying bottlenecks and supporting faster resolution of quality concerns.
• Build and maintain risk visibility processes for pre-launch and post-launch programs, including severity-based prioritization.
• Track product safety and field quality risks, escalating issues as needed to support timely decisions and outcomes.
• Translate complex technical topics into clear, actionable information for non-technical partners.
• Support communication, alignment, and commitment across multiple teams with competing priorities.

Skills

Program management

Cross-functional leadership

Hardware background

Technical writing

Risk management

Data analysis

Escalation management

Job description

Horizontal is seeking a high-impact technical program manager to drive field quality and safety initiatives across complex consumer devices. This fully remote role partners with cross-functional teams to improve investigation processes, reduce cycle times, and strengthen risk visibility pre- and post-launch.

You will lead large-scale programs, coordinate engineering, quality, safety, and operations, conduct root-cause analyses, track risks, and translate technical topics into clear guidance for