Remote Team Operations Lead – Coaching Programs

Ladder; Northern (KY); Hybrid; USD 110,000 - 145,000; Full time

Benefits offered by this job

Competitive salary + equity

Full health benefits

Unlimited PTO

New company computer

Austin HQ with remote flexibility

Fitness certifications paid and CEU

Gym stipend

Free Ladder membership

Fully-stocked gym

Job summary

Ladder is redefining strength training with its top-ranked iOS app. We are seeking a Team Manager to own Ladder teams, drive the standards, and run a business inside a business with real autonomy and measurable outcomes.

You will partner with coaches, shape programming strategy, own team metrics, and ensure every member experience hits a 5-star standard. If you thrive in fast-paced, data-driven environments with high agency, apply to help Ladder build the future of fitness.

Qualifications

• 2+ years in business operations, program/project management, or account management.
• A current fitness certification (NASM, NSCA, ACE, or similar).
• You know good programming from bad - you can analyze a week of workouts and say whether it holds up.
• You can pull data, read it, and diagnose what's actually driving it.
• You pick up tools fast - Google Workspace, Amplitude, and Claude, plus our in-house systems.
• You can build and analyze your own surveys.
• You thrive in fast-paced, high-agency environments.

Responsibilities

• Own the day-to-day execution, performance, and management of your assigned Ladder teams
• Review and analyze workout programming and hold everything members see to a 5-star bar
• No team is ever finished. Every workout and every member experience has to be better than the last.
• Every new team starts as an idea. You own the launch, the coach's onboarding, and making sure the team is built for the right member.
• Serve as the primary liaison between Ladder and your assigned coaches, building high-trust relationships
• Shape programming strategy alongside your coaches - what a team trains toward, how it progresses, and how it evolves for its members
• Help coaches deliver across the whole experience - programming, coaching, media, and community
• Own the metrics that drive your teams' success
• Meet regularly to turn data and feedback into clear, actionable guidance
• Live in the product as a member - complete your teams' workouts regularly and stay active in Team Chat (in-app community chats).
• Monitor team performance using platform metrics and member feedback, and build your own surveys when the data you need doesn't exist yet
• Know your teams' target members deeply - who they are, what they want, and what keeps them training

Skills

Team management

Data analysis

Operational excellence

Stakeholder management

Strategy

Education

Business operations/PM experience

Fitness certification (NASM/NSCA/ACE)

Tools

Google Workspace

Amplitude

Claude

Job description

Ladder is redefining strength training with its top-ranked iOS app. We are seeking a Team Manager to own Ladder teams, drive the standards, and run a business inside a business with real autonomy and measurable outcomes.

You will partner with coaches, shape programming strategy, own team metrics, and ensure every member experience hits a 5-star standard. If you thrive in fast-paced, data-driven environments with high agency, apply to help Ladder build the future of fitness.