Team Lead, Fitness Programs & Operations

Ladder; United States; On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive salary + equity

Full health benefits (medical, dental,

Unlimited PTO

New company computer and hardware

Austin HQ with remote flexibility (US)

Paid fitness certifications and CEU

Monthly gym membership stipend

Free Ladder membership for you and the

Fully-stocked gym @ Ladder HQ

Job summary

Ladder is seeking a Team Manager to own day-to-day execution, performance, and management of assigned Ladder teams. You will review workout programming, ensuring every member experience meets a 5-star standard, and launch new teams from ideation to onboarding.

As the primary liaison to coaches, you will shape programming strategy, drive cross-functional execution, and own team metrics. You’ll thrive in a fast-paced, high-agency environment with autonomy and impact.

Qualifications

• 2+ years in business operations, program/project management, or account management.
• Current fitness certification (NASM, NSCA, ACE, or similar).
• You know good programming from bad - you can analyze a week of workouts and say whether it holds up.
• You can pull data, read it, and diagnose what's actually driving it.
• You pick up tools fast - Google Workspace, Amplitude, and Claude, plus our in-house systems.
• You can build and analyze your own surveys.
• You thrive in fast-paced, high-agency environments.

Responsibilities

• Own the day-to-day execution, performance, and management of your assigned Ladder teams.
• Review and analyze workout programming and hold everything members see to a 5-star bar.
• No team is ever finished. Every workout and every member experience has to be better than the last.
• Every new team starts as an idea. You own the launch, the coach's onboarding, and making sure the team is built for the right member.
• Serve as the primary liaison between Ladder and your assigned coaches, building high-trust relationships.
• Shape programming strategy alongside your coaches - what a team trains toward, how it progresses, and how it evolves for its members.
• Help coaches deliver across the whole experience - programming, coaching, media, and community.
• Own the metrics that drive your teams' success.
• Meet regularly to turn data and feedback into clear, actionable guidance.
• Live in the product as a member - complete your teams' workouts regularly and stay active in Team Chat (in-app community chats).
• Monitor team performance using platform metrics and member feedback, and build your own surveys when the data you need doesn't exist yet
• Know your teams' target members deeply - who they are, what they want, and what keeps them training

Skills

Operations management

Project management

Data analysis

Stakeholder management

Education

NASM certification

NSCA certification

ACE certification

Tools

Google Workspace

Amplitude

Claude

Job description

Ladder is seeking a Team Manager to own day-to-day execution, performance, and management of assigned Ladder teams. You will review workout programming, ensuring every member experience meets a 5-star standard, and launch new teams from ideation to onboarding.

As the primary liaison to coaches, you will shape programming strategy, drive cross-functional execution, and own team metrics. You’ll thrive in a fast-paced, high-agency environment with autonomy and impact.