Remote Tax Support Agent | Customer Care & Help Desk

H&R Block, Inc.; Missouri; On-site; USD 22,000 - 33,000; Part time

Benefits offered by this job

Shift differential pay

Incentives

Work from home

Job summary

H&R Block, Inc. is seeking a seasonal Customer Service agent for a 100% work-from-home role. The position offers shift differential pay for mid, evening, and weekend shifts and potential incentives based on performance, with onboarding providing full details.

The agent will support external clients via phone, email, or chat regarding DIY tax products, diagnosing needs and delivering practical solutions with professional, calm communication.

Qualifications

• Ability to communicate clearly and effectively, both verbally and in writing.
• Handle difficult conversations with empathy and tact, building trust with clients.
• Analyze root causes of customer dissatisfaction and make informed decisions.
• General computer navigation knowledge.
• Wired internet connection with minimum 15 Mbps upload/download speeds.

Responsibilities

• Interpret client needs, utilize software solutions, and troubleshooting skills to identify practical solutions.
• Utilize knowledge base, and computer systems to resolve and track user incidents.
• Identify potential security issues and elevate appropriately to partners.
• Communicate clearly on telephone, email, and chat with clients under stress.
• Interact with associates at all levels using strong communication skills.

Skills

Customer service

Communication skills

Troubleshooting

MS Teams usage

Education

High school diploma or equivalent

Tools

Microsoft Teams

RSA token

Job description

H&R Block, Inc. is seeking a seasonal Customer Service agent for a 100% work-from-home role. The position offers shift differential pay for mid, evening, and weekend shifts and potential incentives based on performance, with onboarding providing full details.

The agent will support external clients via phone, email, or chat regarding DIY tax products, diagnosing needs and delivering practical solutions with professional, calm communication.