Remote Tax Support Specialist — Master DIY Tax Prep

H&R Block; Missouri; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k) Plan

Associate Tax Prep benefit

Discount program

Job summary

H&R Block is seeking a Virtual Tax Support Specialist to assist do-it-yourself clients remotely during tax season. You’ll guide clients through tax questions with clarity and empathy, using digital tools and collaborating with a remote team to deliver fast, accurate support on our DIY tax software.

Role emphasizes strong communication, problem solving, and attention to detail while providing secure remote work and opportunities to grow tax expertise within a leading tax provider.

Qualifications

• Tax knowledge through preparation experience or tax education.
• Customer service experience in a professional environment.
• Successful completion of required tax knowledge assessments; quiet, dedicated workspace and reliable internet.

Responsibilities

• Engage with clients primarily via chat using approved digital tools to answer tax questions.
• Help clients navigate online tax prep tools.
• Provide clear, supportive guidance to help clients feel confident.
• Research federal and state tax laws to provide accurate information.
• Use proprietary tools to deliver high-quality client support.
• Collaborate with teammates to share insights and improve the client experience.
• Escalate complex cases to advanced support when needed.
• Manage multiple conversations and systems in a fast-paced virtual environment.

Skills

Communication

Problem solving

Research skills

Attention to detail

Independent work

Job description

H&R Block is seeking a Virtual Tax Support Specialist to assist do-it-yourself clients remotely during tax season. You’ll guide clients through tax questions with clarity and empathy, using digital tools and collaborating with a remote team to deliver fast, accurate support on our DIY tax software.

Role emphasizes strong communication, problem solving, and attention to detail while providing secure remote work and opportunities to grow tax expertise within a leading tax provider.