Remote Tax Refund CSR: Training Paid Upon Certification

VERTACALL; Kentucky; Remote; USD 30,000 - 45,000; Full time

Job summary

A customer service firm in Kentucky is seeking a Customer Service Representative to assist clients with product and technical support through inbound calls and video interactions. Candidates should demonstrate strong communication skills, a customer-oriented approach, and a high school diploma. Training certification for tax preparation software will be covered. This position offers an opportunity for individuals who can effectively troubleshoot and advocate for customer needs, all in a supportive environment.

Qualifications

• Track record of over-achieving quota.
• Familiarity with CRM systems and practices.
• Customer-oriented with a strong ability to adapt.

Responsibilities

• Provide inbound phone and video customer service/technical support.
• Research and analyze appropriate actions for tax customers.
• Interact with customers on software navigation and amendments.
• Document all issues, resolutions, and follow-up actions.

Skills

Phone contact handling skills

Active listening

Excellent communication skills

Ability to multi-task

Adaptability

Education

High school diploma

Job description

A customer service firm in Kentucky is seeking a Customer Service Representative to assist clients with product and technical support through inbound calls and video interactions. Candidates should demonstrate strong communication skills, a customer-oriented approach, and a high school diploma. Training certification for tax preparation software will be covered. This position offers an opportunity for individuals who can effectively troubleshoot and advocate for customer needs, all in a supportive environment.