Remote Tax Associate: Expert 1040 Prep & Client Support

Intuit, Inc.; Warren (MI); Remote; USD 30,000 - 39,000; Part time

Job summary

Intuit, Inc. is hiring for a virtual, customer-facing tax professional to support TurboTax users. You will provide expert guidance, assist with tax preparation, and explain tax terms using our advanced video tools.

The role emphasizes customer empathy and clear communication. Requirements include 2+ years preparing 1040s, active PTIN, and ability to work at least 20 hours weekly. Bilingual English/Spanish is a plus, and you must reside in the United States.

Qualifications

• 2+ years of federal and state individual 1040 tax return prep experience.
• Active PTIN and state licenses or ability to obtain.
• Knowledge of Circular 230.
• Willing to work a minimum of 20 hours per week.
• Proficient with computers and software; strong communication skills.
• Must reside in the United States; English/Spanish bilingual a plus.

Responsibilities

• Provide tax guidance and complete returns using TurboTax.
• Interact with customers via video and audio tools and provide expert assistance.
• Document customer interactions and maintain KPI targets.
• Participate in pilot testing, projects, and training as required.
• Troubleshoot inquiries and use official resources to deliver accurate information.

Skills

Tax preparation

Customer service

Video / audio support

Bilingual (English/Spanish)

Tools

Smartlook

Tax software

Video conferencing tools

Job description

Intuit, Inc. is hiring for a virtual, customer-facing tax professional to support TurboTax users. You will provide expert guidance, assist with tax preparation, and explain tax terms using our advanced video tools.

The role emphasizes customer empathy and clear communication. Requirements include 2+ years preparing 1040s, active PTIN, and ability to work at least 20 hours weekly. Bilingual English/Spanish is a plus, and you must reside in the United States.