Remote T3 Support Engineer – Backend & Cloud Troubleshooting

SupportYourApp; United States; Remote; MXN 1,101,000 - 1,652,000; Full time

Benefits offered by this job

Rewards for referring friends

No time-tracking policy

Remote work with EU collaboration

Job summary

SupportYourApp is seeking a T3 Support Engineer to join our global team from a home office. You will troubleshoot escalated issues across backend systems, databases, and integrations, reproduce bugs in web and mobile environments, and provide data-driven fixes.

Strong English, SQL, and cloud familiarity are essential for success. You will collaborate with Engineering to document findings, track incidents, and expand internal knowledge bases.

Qualifications

• Excellent English skills (C1); written and spoken.
• Experience in Technical Support, SRE, or Engineering with strong troubleshooting.

Responsibilities

• Investigate and troubleshoot issues escalated from T1 involving backend, databases, and cross-system integrations.
• Reproduce bugs across web admin consoles, mobile apps, and backend APIs.
• Analyze logs, error traces, and metrics to identify root causes.
• Query production databases (read-only) to validate data-related issues.
• Implement small, low-risk fixes and configuration changes.
• Escalate complex issues to Engineering with clear findings.
• Track incidents and outages through resolution using monitoring tools.
• Maintain runbooks and knowledge bases to reduce escalations.

Skills

English 1st language

SQL skills

Code reading

Customer-facing experience

Analytical thinking

Tools

AWS

Sentry

Grafana

GraphQL

REST API

Job description

SupportYourApp is seeking a T3 Support Engineer to join our global team from a home office. You will troubleshoot escalated issues across backend systems, databases, and integrations, reproduce bugs in web and mobile environments, and provide data-driven fixes.

Strong English, SQL, and cloud familiarity are essential for success. You will collaborate with Engineering to document findings, track incidents, and expand internal knowledge bases.