Remote Enterprise Tech Support Engineer

TANGO; United States; Remote; USD 95,000 - 115,000; Full time

Benefits offered by this job

Full Medical/Dental/Vision coverage

Equity and benefits

401(k) plan

Work from anywhere in the US

Learning & Development stipend

Health and Wellness stipend

Unlimited PTO

Job summary

Tango is hiring a detail-oriented, customer-obsessed technical support engineer to own enterprise support for our customers. You will triage and resolve issues, coordinate with Customer Success and Engineering, and use AI to automate repetitive tasks.

This remote US role reports to Engineering leadership and emphasizes proactive problem solving. You will work with logs, APIs, and tools like Datadog and PostHog, and help scale support with runbooks and automation.

Qualifications

• 4+ years in technical support engineering or a similar customer-facing technical role at a B2B SaaS company.
• Hands-on SSO (SAML, OIDC) and SCIM provisioning with providers such as Okta, Entra ID, or Google.
• Experience investigating issues through logs and APIs, using tools like Datadog, PostHog, and browser developer tools.
• Ability to manage a high-volume queue of technical issues and keep many issues moving.

Responsibilities

• Own intake and triage of technical customer issues escalated from CS, prioritizing a queue of many open issues.
• Resolve complex enterprise feature issues, especially SSO and SCIM.
• Join technical troubleshooting and SCIM setup calls as a trusted, autonomous contact.
• Build and maintain runbooks and processes to help CS resolve issues independently.
• Continuously improve how support runs at Tango, scaling the function as we grow.

Skills

Technical support

SSO troubleshooting

Logs & APIs

AI tools

Runbooks

Intercom/Linear usage

Tools

Datadog

PostHog

Browser DevTools

HTTP APIs

Job description

Tango is hiring a detail-oriented, customer-obsessed technical support engineer to own enterprise support for our customers. You will triage and resolve issues, coordinate with Customer Success and Engineering, and use AI to automate repetitive tasks.

This remote US role reports to Engineering leadership and emphasizes proactive problem solving. You will work with logs, APIs, and tools like Datadog and PostHog, and help scale support with runbooks and automation.