Systems Support Specialist

Bright AV; Denver (CO); À distance; USD 65 000 - 90 000; Plein temps

Résumé du poste

Bright AV, based in Denver, CO, is seeking a Systems Support Specialist to join our remote Operations team. You’ll be the first point of contact for day-to-day tech support, helping troubleshoot issues and manage user accounts, permissions and applications.

This hands-on role emphasizes documentation, process improvements, and AI-enabled workflow initiatives to keep our business systems reliable and secure for a fast-paced events production environment.

Qualifications

• 2 to 5 years of experience supporting cloud-based business applications.
• Experience administering Google Workspace or Microsoft 365.
• Strong troubleshooting skills and the ability to learn new systems quickly.
• Excellent written and spoken English.
• Strong organization, attention to detail and the ability to prioritize multiple support requests.
• A service-minded approach, with clear communication and ownership of issues through resolution.
• The ability to work independently while collaborating with a remote team.

Responsabilités

• Support our team by troubleshooting software, login and access issues across Google Workspace, Microsoft 365, Slack, Zoom, Dropbox and other business applications.
• Create, update and deactivate user accounts, support onboarding and offboarding, manage permissions and licenses, and maintain multi-factor authentication and security settings.
• Keep business applications running smoothly by configuring and administering collaboration, CRM and project management tools such as Pipedrive and PandaDoc; test features and coordinate vendor support.
• Maintain internal procedures, troubleshooting guides and system documentation; create training materials for employees.
• Support device and asset management including hardware records, provisioning and mobile device management.
• Support system audits, data cleanup and reporting requests to maintain data accuracy across platforms.
• Assist with workflow improvements, automation and adoption of AI-enabled tools alongside the Operations team.

Connaissances

Google Workspace

Microsoft 365

Troubleshooting

English fluency

Organization skills

Remote collaboration

Outils

Slack

Zoom

Dropbox

Pipedrive

Description du poste

Bright AV Systems Support Specialist Remote·Full time Apply for Systems Support Specialist

Support Bright AV’s team by resolving everyday technology issues, managing business systems and user access, and helping improve workflows through automation and AI

About Bright AV

Bright AV is a full service AV Production Company dedicated to the creation, production, and execution of high-level event experiences. Providing expert industry knowledge and a solutions oriented approach Bright AV is able to meet each clients’ unique needs and guarantee success for every event.

Based in Denver, CO with over 25 years experience, Bright AV is a full service AV event production company with over 160 technical leads and 680 specialists nationwide.

Description

About the role

You’ll be the first point of contact for everyday technology support, helping our team troubleshoot issues while managing the accounts, permissions and applications they depend on.

This is a hands-on individual contributor role within Operations. Alongside day-to-day support, you’ll help improve documentation, support system updates and contribute to workflow automation and AI-related initiatives.

What you’ll do

Support our team. Troubleshoot software, login and access issues across Google Workspace, Microsoft 365, Slack, Zoom, Dropbox and other business applications. Escalate more complex issues when needed.

Manage accounts and access. Create, update and deactivate user accounts, support onboarding and offboarding, manage permissions and licenses, and maintain multi-factor authentication and security settings.

Keep business applications running smoothly. Help configure and administer collaboration, CRM and project management tools, including Pipedrive and PandaDoc. Test features, coordinate vendor support and assist with rollouts.

Make knowledge easier to find. Maintain internal procedures, troubleshooting guides and system documentation. Create training materials and help employees get comfortable with their tools.

Support device and asset management. Maintain hardware records, coordinate laptop and mobile device provisioning, assist with mobile device management and help organize replacements or repairs.

Maintain accurate data. Support system audits, data cleanup and reporting requests. Identify inconsistencies and help keep information accurate across platforms.

Help improve how we work. Support workflow improvements, automation and the adoption of AI-enabled tools alongside the Operations team.

What you’ll bring

2 to 5 years of experience supporting cloud-based business applications.

Experience administering Google Workspace or Microsoft 365, along with other SaaS platforms.

Strong troubleshooting skills and the ability to learn new systems quickly.

Excellent written and spoken English.

Strong organization, attention to detail and the ability to prioritize multiple support requests.

A service-minded approach, with clear communication and ownership of issues through resolution.

Good judgment around confidentiality, permissions and security.

The ability to work independently while collaborating with a remote team.

Experience that would be helpful

Administration of Slack, Zoom or Dropbox Business.

CRM platforms such as Pipedrive, Salesforce or HubSpot.

Project management tools such as Asana or Monday.com.

Mobile device management and ticketing/help desk platforms.

Familiarity with workflow automation and practical applications of AI.

What success looks like in your first 90 days

Become a trusted resource for day-to-day technology support.

Keep user accounts and permissions accurate and up to date.

Improve response times and follow-through on internal support requests.

Help make our business systems more reliable and consistent.

Build strong working relationships through responsive, proactive support.

Why this role matters

Your work will support the people behind our events, from sales and project management to production and finance. By keeping their tools working and making everyday processes easier, you’ll help them focus on delivering great experiences for our clients.