Remote AI-Powered Product Support Specialist

WIN Home Inspection; United States; Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Remote work flexibility

Competitive compensation

Job summary

WIN Home Inspection seeks a Product Support Specialist to provide exceptional support for our cloud-based applications and digital tools. You will develop deep product knowledge, help users navigate features, troubleshoot issues, and document solutions to improve the overall experience.

You should be curious, user-focused, and comfortable leveraging AI to speed research, write guides, and streamline processes. This role offers remote work flexibility and competitive compensation.

Qualifications

• 2-5 years in product or SaaS support roles.
• Ability to understand software, workflows, and translate to user support.
• Experience with ticketing, help desk, CRM, or knowledge management platforms.
• Comfort using AI tools like ChatGPT, Copilot, Gemini.
• Curiosity to experiment with new AI tools.
• Strong analytical and troubleshooting skills.
• Excellent English communication, both written and verbal.
• Ability to author documentation and FAQs.
• Detail-oriented with multitasking ability.
• Willingness to work in rotational shifts across time zones.

Responsibilities

• Become SME across WIN's cloud-based applications, websites, and internal platforms.
• Support users by understanding needs, answering questions, guiding navigation.
• Troubleshoot issues and provide resolutions.
• Configure cloud-based applications and settings.
• Manage requests through the ticketing system with timely follow-up.
• Use AI to accelerate issue research and improve support quality.
• Identify recurring pain points and suggest improvements.
• Create and maintain product guides and knowledge-base content.
• Collaborate with Product, Engineering, Operations to escalate and share feedback.

Skills

Product Support

SaaS Support

Ticketing Systems

CRM Knowledge Base

AI Tools

English Communication

Documentation

Tools

CRM

Knowledge base platforms

Job description

WIN Home Inspection seeks a Product Support Specialist to provide exceptional support for our cloud-based applications and digital tools. You will develop deep product knowledge, help users navigate features, troubleshoot issues, and document solutions to improve the overall experience.

You should be curious, user-focused, and comfortable leveraging AI to speed research, write guides, and streamline processes. This role offers remote work flexibility and competitive compensation.