Remote Systems Analyst — Strategic Portfolio Management

Intermountain Healthcare Inc.; United States; Remote; USD 45,000 - 70,000; Full time

Job summary

Intermountain Health is seeking a Systems Analyst to collaborate with business, clinical, and technical teams to analyze, design, build, test, and support a spectrum of digital solutions across the SPM lifecycle.

The role emphasizes ServiceNow proficiency, analytics, requirements gathering, project coordination, and user training, with fully remote options and alignment to Mountain Time business hours.

Qualifications

• Demonstrated experience providing analysis, design, configuration, implementation (technical and functional) and support of business/financial or clinical information systems or as an expert user of the targeted systems(s)
• Experience supporting Service Management processes, especially within HR or Healthcare IT environments
• Experience translating business requirements into clear functional specifications that meet project goals for UX designers, software developers, data architects, QA testers, usability evaluators, and other technical stakeholders.
• Proficiency with ServiceNow, especially in HR Case Management, Lifecycles and Journeys, and reporting/analytics capabilities
• Familiarity with Workday and its relationship to functional HR business processes
• Experience with AI prompt engineering and workflow automation, including tools such as Automation Anywhere, Power Automate, or similar platforms
• Related certifications such as ITIL Foundations, Lean, Six Sigma, Agile or Scrum

Responsibilities

• User support: Performs operational systems tasks and maintenance within SLAs.
• Requirements gathering: Documents needs via stakeholder interviews and analysis.
• Analytics: Supports dashboards and reports, translating metrics into insights.
• Project management: Assists with schedules, deadlines, and task prioritization.
• Digital and ServiceNow SME: Guides solutions, configuration, and adoption within governance.
• Usability: Applies usability research and data analysis to improve solutions.
• Quality Assurance: Follows testing methodologies to ensure requirements are met.
• Training: Supports creation and delivery of end-user materials and training.

Skills

Domain and lifecycle modeling

Communication

Collaboration

Consensus

Proactive solutioning and innovation

Workflow management

Education

Bachelor’s degree in information technology

Tools

ServiceNow

Workday

Automation Anywhere

Power Automate

Job description

Intermountain Health is seeking a Systems Analyst to collaborate with business, clinical, and technical teams to analyze, design, build, test, and support a spectrum of digital solutions across the SPM lifecycle.

The role emphasizes ServiceNow proficiency, analytics, requirements gathering, project coordination, and user training, with fully remote options and alignment to Mountain Time business hours.