Remote Systems Analyst I — Tier 3 IT & Automation

LAM Lennar Associates Mgmt LLC; Irvine (CA); Remote; USD 47,000 - 63,000; Full time

Job summary

Lennar is seeking a Systems Analyst I on the IT Special Operations team to provide Tier 3 support, resolving complex issues with the Service Desk, Onsite IT, and engineering, and turning recurring problems into automation. You will write clear documentation, maintain accurate ServiceNow records, and collaborate across networking, identity, and telecom to improve processes and speed up incidents.

This is a remote role with preferred proximity to Irvine, CA and occasional travel.

Qualifications

• 5+ years of IT support experience in desktop/onsite/service desk roles.
• Bachelor's degree or relevant certification.
• Able to troubleshoot unfamiliar problems independently with docs and engineering escalation.
• Cross-domain familiarity in networking, identity, and telecom.
• Proficiency with ServiceNow incident handling, workflows, SLAs, and KB.

Responsibilities

• Serve as Tier 3 escalation point with Service Desk and Onsite IT.
• Triage issues by severity and coordinate outages with NOC when needed.
• Document opportunities for automation and guide automation owners.
• Create and maintain knowledge base content for self-service support.
• Build strong relationships with stakeholders across IT and engineering.

Skills

IT support

Desktop support

Cross-team escalation

ServiceNow

Documentation

Education

Bachelor's degree or relevant certification

Tools

Meraki

Office 365

Entra

GitHub

Power Automate

Job description

Lennar is seeking a Systems Analyst I on the IT Special Operations team to provide Tier 3 support, resolving complex issues with the Service Desk, Onsite IT, and engineering, and turning recurring problems into automation. You will write clear documentation, maintain accurate ServiceNow records, and collaborate across networking, identity, and telecom to improve processes and speed up incidents.

This is a remote role with preferred proximity to Irvine, CA and occasional travel.