Remote Systems Analyst — Enterprise Software & Agile

CAI; Columbia (SC); On-site; USD 55,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

401k retirement plan

Job summary

CAI is seeking a Systems Analyst for a full-time, remote role. You will evaluate client needs, document requirements, and translate business processes into technical specs while supporting Microsoft web-based systems. You’ll work in an Agile environment, write user stories, and coordinate with developers to deliver solutions.

Restrictive sponsorship is noted; relocation is not mentioned. The position emphasizes clear communication, stakeholder engagement, and triage of tickets from Level 1, with

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field
• Experience with enterprise software implementation projects; Microsoft web applications experience preferred
• Skilled in analyzing and documenting business processes, user stories, and requirements
• Demonstrated ability to clarify business processes that may not be well understood by customers
• Ability to translate business requirements into technical specifications for implementation or development
• Strong communication skills with excellent verbal and written English
• Ability to thrive in a fast-paced environment and work calmly under pressure
• Application support skills
• Ability to analyze and diagnose application errors, and perform troubleshooting of problems
• Ability to collaborate with cross‑functional teams
• Ability to provide feedback to developersStrong attention to detail

Responsibilities

• Evaluate client needs and business processes effectively. Translate, elicit, communicate, and document requirements
• Work effectively in an Agile environment and participate in all Scrum ceremonies
• Write user stories, requirements, and create workflow diagrams (e.g., process flow diagrams, integration diagrams, customer experience maps)
• Communicate solutions and requirements clearly to both customer and technical teams
• Facilitate decision-making processes and gain consensus for sign-off
• Present and demo solutions to clients with excellent presentation skills
• Support existing Microsoft web-based systems and learn new software quickly
• Triage tickets escalated by the Level 1 team and coordinate with developers on solutions
• Work directly with customers to elicit requirements, configure, and test solutions to ensure quality
• Exhibit superb communication, organization, and time management skills
• Commit to the success of the team’s mission in supporting the customer

Skills

Bachelor’s degree in CS/IT/Business

Enterprise software implementation

Requirement gathering & analysis

Business process modeling

Clear written and verbal English

Agile/Scrum knowledge

Troubleshooting & support

Cross-functional collaboration

Education

Bachelor’s degree in Computer Science, Information Technology, Business Administration, or related field

Tools

SoapUI

SQL Server Management Studio

Active Directory

SharePoint

Google Analytics

Google Tag Manager

Job description

CAI is seeking a Systems Analyst for a full-time, remote role. You will evaluate client needs, document requirements, and translate business processes into technical specs while supporting Microsoft web-based systems. You’ll work in an Agile environment, write user stories, and coordinate with developers to deliver solutions.

Restrictive sponsorship is noted; relocation is not mentioned. The position emphasizes clear communication, stakeholder engagement, and triage of tickets from Level 1, with