Remote Swim Lesson Support Specialist | Flexible Hours

Youth Enrichment Brands, LLC; United States; Remote; USD 23,000 - 26,000; Part time

Benefits offered by this job

Paid training

Work from home

Flexible hours

Opportunities for growth

Job summary

SafeSplash is seeking a Customer Service Representative to support inbound inquiries for our swim programs. You will enroll students, provide support, and ensure a seamless experience across locations and the contact center.

Ideal candidates have 1-2 years in call center or customer service, strong communication skills, and the ability to work from home with flexible hours. Evening and weekend shifts are included.

Qualifications

• Customer-focused mindset with empathy and responsiveness.
• Strong communication skills, verbal and written.
• Ability to work independently in a remote setting.
• Attentiveness to attendance and punctuality.

Responsibilities

• Engage with prospective and existing customers via phone, email, chat, and text to support their questions and requests about swim lessons.
• Provide personalized service and solutions to identify swim level and enroll customers in swim lessons and drive customer satisfaction.
• Process and document customer requests for enrollment changes in accordance with policy.
• Communicate professionally with swim school locations and internal team members to solve customer requests and issues.
• Maintain a positive, customer-focused attitude to enhance brand loyalty and satisfaction.
• Maintain accuracy, security, and integrity of all customer information.
• Meet all performance expectations including service, sales, quality, and attendance standards.

Skills

Customer focus

Accountability

Problem solving

Communication skills

Remote work aptitude

Education

High School Diploma

Tools

Microsoft Office

Job description

SafeSplash is seeking a Customer Service Representative to support inbound inquiries for our swim programs. You will enroll students, provide support, and ensure a seamless experience across locations and the contact center.

Ideal candidates have 1-2 years in call center or customer service, strong communication skills, and the ability to work from home with flexible hours. Evening and weekend shifts are included.