Remote Sustaining Engineer - BESS Reliability & Service

LG Energy Solution Vertech, Inc.; Westborough, Northern (MA, KY); Hybrid; USD 90,000 - 140,000; Part time

Job summary

LG Energy Solution Vertech, Inc. is seeking a Sustaining Engineer to improve reliability, maintainability, and serviceability of our deployed BESS fleet.

You will translate field experience into durable improvements across documentation, procedures, and maintenance programs, working with field service, product management, quality, and engineering teams. This role develops and maintains the technical infrastructure for long-term service obligations, including preventative maintenance, service

Qualifications

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, Engineering Technology, or equivalent technical field.
• 3-8 years of experience with industrial equipment, energy systems, electrical infrastructure, automation systems, or similar products.
• Experience developing technical procedures, maintenance documentation, engineering specifications, or operational work instructions.
• Strong troubleshooting and analytical problem-solving capabilities.
• Ability to translate complex technical concepts into clear and executable documentation.
• Strong written and verbal communication skills.
• Ability to work across engineering, operations, field service, quality, and product organizations.
• Proficiency with Microsoft Office applications.

Responsibilities

• Develop and maintain service SOPs, work instructions, troubleshooting guides, service bulletins, maintenance procedures, and other technical documentation.
• Establish and improve standardized service processes, best practices, and field execution standards.
• Develop and maintain preventative maintenance programs, maintenance strategies, tooling requirements, and service deliverables for long-term service agreements.
• Support lifecycle planning activities including product updates, obsolescence management, upgrade strategies, and legacy product sustainment.
• Identify recurring fleet issues, support root cause investigations, and drive corrective actions to improve reliability, maintainability, and serviceability.
• Translate field lessons learned into durable improvements across products, procedures, documentation, and support processes.
• Partner with Product, Engineering, Quality, and Field Service teams to improve maintainability, diagnostics, field repairability, and long-term supportability of deployed products.
• Support service readiness activities for new products, engineering changes, and major product revisions.
• Provide technical support for complex field issues and escalations as needed.
• Develop and maintain service tools, technical resources, and knowledge-management assets that improve field effectiveness and reduce future support burden.

Skills

Troubleshooting

Documentation

Cross-functional collaboration

MS Office

Education

Bachelor's degree in Electrical/Mechanical Engineering or equivalent

Tools

SCADA systems

Linux OS

Industrial networking (Modbus/CAN/TCP/IP)

Job description

LG Energy Solution Vertech, Inc. is seeking a Sustaining Engineer to improve reliability, maintainability, and serviceability of our deployed BESS fleet.

You will translate field experience into durable improvements across documentation, procedures, and maintenance programs, working with field service, product management, quality, and engineering teams. This role develops and maintains the technical infrastructure for long-term service obligations, including preventative maintenance, service