Field Services Engineer

LG Energy Solution Vertech, Inc.; Trenton (MI); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Job summary

LG Energy Solution Vertech, Inc. is seeking a BESS Field Service Engineer to perform field service activities on Battery Energy Storage Systems (BESS) and related equipment from installation through warranty and long‑term O&M support.

This hands‑on role interfaces with site teams, customers, and subcontractors to ensure safe, high‑quality service delivery. The ideal candidate has 2–5 years of electrical/power or EPC/O&M experience, strong troubleshooting, and ability to travel up to 50%.

Qualifications

• 2–5 years of electrical, power, EPC, or O&M experience.
• Experience with BESS, PCS, EMS, or renewable energy systems is a plus.
• Ability to travel up to 50% and work off-hours as needed.

Responsibilities

• Own site availability and SLAs during service activities with safe execution and proper documentation.
• Perform preventive and corrective maintenance on BESS and ancillary equipment per procedures.
• Support troubleshooting, repairs, and component replacement with guidance from senior staff.
• Assist with software/firmware upgrades and routine system checks.
• Document work performed, observations, and findings in service tools.
• Coordinate readiness for long‑term O&M transition at sites.

Skills

Electrical troubleshooting

Reading schematics

Field service

Customer communication

TCP/IP networking

Energy storage systems

MS Office

Education

B.S. in Electrical Engineering or related

Tools

SoftWrench

SAP

Salesforce

CMMS

Job description

BESS Field Service Engineer - Location site Trenton, MI

LG Energy Solution Vertech, Inc. (LGES Vertech) is a full-service energy storage system supplier and integrator. Using our core strengths of expert service to our customers, unparalleled safety, and excellence in manufacturing, we bring standardized, fully integrated energy storage systems to a rapidly growing worldwide market. Our systems address our customers' needs to reduce capital equipment and installation costs while enhancing system level performance and reliability using automated monitoring systems and analytics across the battery, power conditioning and auxiliary systems. Our AEROS® energy operating system is the engine of innovation to provide advanced control functions allowing our customers to maximize the value of their energy storage assets. Our service capabilities include advanced monitoring and analytics, scheduled maintenance, augmentation, and auxiliary system upgrades. The combination of excellence in battery technology and production coupled with nearly two decades of energy storage integration makes LGES Vertech a leading supplier and integrator in the power and energy markets.

LGES Vertech is a highly matrixed, team-oriented organization that fosters cross functional collaboration and innovation. The company seeks high caliber candidates with proven experience and with characteristics that embody our corporate commitment to the virtues of humble, hungry and smart in all we do. Our diverse and growing team enjoys competitive salaries and generous benefits, including 100% employer sponsored medical, dental, vision, life and disability insurance.

For more information about LGESVT, please visit www.lgensol-vt.com.

Position Overview

The BESS Field Service Engineer (FSE) is responsible for performing field service activities on Battery Energy Storage Systems (BESS) and associated equipment from installation/commissioning through warranty and long‑term O&M support. The FSE executes preventive and corrective maintenance, supports troubleshooting and upgrades, and works closely with Senior Field Service Engineers, site teams, subcontractors, and customers to ensure safe, high‑quality service delivery.

This role is a hands‑on technical position with growth opportunities toward Senior Field Service Engineer, Site Lead, or Service Operations roles.

Primary Responsibilities

Field Service Execution (Preventive & Corrective Maintenance)

• Own availability and service‑level commitments (SLAs) for assigned sites during service activities, ensuring safe execution, timely restoration, accurate communication, and proper documentation to support contractual performance.
• Perform preventive and corrective maintenance activities on BESS and ancillary equipment in accordance with approved procedures and safety standards.
• Support troubleshooting, repairs, component replacement, and system restoration activities under guidance from Senior FSEs or Service Engineering when required.
• Support software and firmware upgrades and routine system checks.
• Accurately document work performed, observations, and findings in service tools/work orders.
• Support service readiness activities for sites transitioning into long‑term O&M (tools, spares, access, and onboarding support as assigned).

Remote Technical Support & Customer Interaction

• Provide remote technical support and basic troubleshooting assistance using virtual tools (phone, Teams, WebEx, or similar).
• Support customer and contractor education on basic equipment operation, response expectations, and routine maintenance tasks.
• Participate in after‑hours on‑call support on a rotation basis.
• Utilize CMMS and digital service platforms (e.g., SoftWrench, SAP, Salesforce) to complete work orders, track issues, and document service activities.
• Contribute field observations and lessons learned to support improvements in procedures, troubleshooting guides, and training material.
• Support root‑cause investigations by collecting data, logs, and observations as directed.
• Support the product return and technical support process as needed.
• Work collaboratively with Senior FSEs, Service Engineering, site teams, and authorized service providers to execute service activities safely and efficiently.
• Support subcontractor activities on site under direction of Senior FSEs or Site Leads.

Safety & Compliance

• Execute all work in compliance with company safety policies and applicable standards.
• Follow LOTO procedures, job hazard analysis (JHA/JSA), and energized work controls as required.
• Promptly report hazards, near misses, and safety concerns, and maintain a strong personal commitment to safe work practices.
• Ensure compliance with applicable safety standards (e.g., NFPA 70E, OSHA) during field execution and subcontractor activities.
• Actively identify and report near‑misses, hazards, and improvement opportunities.

Key Knowledge, Skills and Abilities

Required:

• Fundamental knowledge of electrical testing and measurement equipment.
• Mechanical and electrical troubleshooting skills; ability to read and interpret schematics and drawings.
• Experience supporting hardware and software troubleshooting activities.
• Ability to communicate clearly with customers and internal teams.
• Working knowledge of TCP/IP networking fundamentals.
• Exposure to energy storage systems, power conversion systems, or related electrical equipment.
• Proficiency with Microsoft Office tools (Excel, PowerPoint, Word).

Desired :

• Experience with BESS, PCS, EMS, or renewable energy systems.
• Familiarity with communications protocols (CAN, Modbus, TCP/IP, DNP3), including alarm/event analysis and firmware interactions.
• Knowledge of power generation, transmission, or distribution systems.
• Structured problem‑solving or Lean experience.
• B.S. in Electrical/Mechanical Engineering or equivalent technical experience.
• 2-5 years of relevant experience in electrical, power, renewable energy EPC, or O&M environments.
• Willingness to travel up to 50%.
• Flexibility with working off-hours and being part of the off-hours, on-call rotation.
• Ability to lift and carry material is required.
• Must have a valid driver’s license and be willing /able to drive and fly to remote sites as needed.