Remote Surgical SPAR Coordinator - Patient Care Lead

Washington University in St. Louis; United States; Remoto; USD 29.000 - 44.000; Tempo pieno

Vantaggi offerti da questo lavoro

Up to 22 days of vacation

Competitive health insurance

Metro transit U-Pass

403(b) Retirement Savings Plan

Descrizione del lavoro

Washington University in St. Louis is seeking a SPAR program coordinator to manage daily operations, enroll patients, and liaise with care teams. You will oversee scheduling, education, documentation, and program supplies to ensure a seamless patient experience.

Jointly with clinical and operational partners, you will supervise support staff, maintain policies, and monitor quality metrics while supporting continuous program improvement and patient satisfaction.

Competenze

• High school diploma or equivalent.
• 5 years Clinical Office experience including supervision.
• No specific certifications required for this role.

Mansioni

• Coordinates patient services providing quality care in an efficient and cost-effective manner.
• May supervise support staff, schedule work assignments, hire, train and evaluate performance.
• Maintains policies, procedures, quality control, risk management, and program standards.
• Promotes effective communication within departments and with care teams.
• Maintains and monitors patient accounts and records.
• Provides reports and supports program reporting.
• Coordinates equipment, supplies ordering and distribution.
• Responds to patient calls and messages promptly, facilitating communication among teams.
• Supports continuous improvement of quality and service for optimal clinical outcomes.
• Coordinates SPAR enrollment through preoperative period, scheduling, follow-ups, and family communication.
• Escalates clinical questions to licensed clinicians when needed.
• Delivers patient education on activity, mobility, nutrition, pulmonary hygiene, smoking cessation, and mindfulness.
• Assists patients with program technology and troubleshoots issues.
• Connects patients with resources identified by SPAR team.

Conoscenze

Communication

Customer Service

Interpersonal Communication

Organizing

Patient Services

Formazione

High school diploma

Descrizione del lavoro

Washington University in St. Louis is seeking a SPAR program coordinator to manage daily operations, enroll patients, and liaise with care teams. You will oversee scheduling, education, documentation, and program supplies to ensure a seamless patient experience.

Jointly with clinical and operational partners, you will supervise support staff, maintain policies, and monitor quality metrics while supporting continuous program improvement and patient satisfaction.