Remote Support Specialist — Customer Success & Renewals

GoCanvas; United States; Teletrabalho; USD 45 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Compensation

Medical plan

EAP Program

Remote working flexibility

Family Responsibility Leave

Sick Leave

Vacation Leave

Company-Paid Holidays

Resumo da oferta

GoCanvas is seeking a Support Specialist to help customers and partners achieve outcomes using our solutions. You will respond to tickets, calls, and emails, teach customers, and resolve product issues, contributing to customer success and renewal.

You will work with the CE Team to provide timely delivery of solutions, document feedback, and support ongoing adoption across GoCanvas products. Remote-friendly role within the US market.

Qualificações

• Proven customer support experience or equivalent in a related role.
• Strong verbal and written communication; ability to teach and present concepts clearly.
• Aptitude for problem solving and using software tools.

Responsabilidades

• Responds to, manages, and resolves tickets and emails in Zendesk.
• Handles phone inquiries and support calls to ensure customer success.
• Teaches customers how to use GoCanvas and related products to drive value.
• Addresses and resolves product issues and documents feedback in Trello.
• Tracks activities in CRM with accuracy and timeliness.
• Supports team members and delivers timely solutions to customer needs.

Conhecimentos

Customer support

Communication

Troubleshooting

Teaching

Tech savvy

Ferramentas

Mobile devices

Descrição da oferta de emprego

GoCanvas is seeking a Support Specialist to help customers and partners achieve outcomes using our solutions. You will respond to tickets, calls, and emails, teach customers, and resolve product issues, contributing to customer success and renewal.

You will work with the CE Team to provide timely delivery of solutions, document feedback, and support ongoing adoption across GoCanvas products. Remote-friendly role within the US market.