Remote Support Operations Coordinator

Pax8; United States; Remote; USD 40,000 - 45,000; Full time

Benefits offered by this job

Competitive compensation

Annual performance bonus

Health, dental, and vision insurance

401(k) retirement plan

Learning and development investment

Job summary

Pax8 is hiring a Support Service Coordinator L1 for a remote position in the USA. This role involves coordinating incoming support cases, ensuring accurate triage and timely assignment, while maintaining data accuracy.

The ideal candidate will have proven experience in support operations, strong attention to detail, and excellent communication skills. Benefits include competitive compensation, comprehensive health insurance, and various professional development opportunities.

Qualifications

• Experience in support operations or service coordination.
• Strong attention to data accuracy and service quality.
• Understanding of workforce data and quality assurance.

Responsibilities

• Coordinate and triage incoming support cases effectively.
• Monitor case and call quality for consistency.
• Collaborate with support teams to meet expectations.

Skills

Support operations experience

Attention to detail

Case routing understanding

ServiceNow proficiency

Clear communication skills

Analytical thinking

Adaptability

Motivation for learning

Tools

ServiceNow

SharePoint

Outlook

Job description

Pax8 is hiring a Support Service Coordinator L1 for a remote position in the USA. This role involves coordinating incoming support cases, ensuring accurate triage and timely assignment, while maintaining data accuracy.

The ideal candidate will have proven experience in support operations, strong attention to detail, and excellent communication skills. Benefits include competitive compensation, comprehensive health insurance, and various professional development opportunities.