Remote Support Manager – Drone Detection & Security Tech

Peskind Executive Search; United States; Remote; USD 85,000 - 110,000; Full time

Job summary

A prominent recruitment agency seeks a Support Manager for a rapidly growing technology company in the security and airspace solutions sector. This remote position, which requires travel to Dallas, TX, involves leading a team to manage technical support operations. Responsibilities include overseeing hardware and SaaS support, improving processes, and ensuring high-quality service delivery to clients. The ideal candidate has extensive experience in support leadership and a technical background. Attractive opportunity to shape a world-class support organization.

Qualifications

• 3+ years of experience in a support leadership role.
• Technical expertise with IP camera systems and enterprise hardware.
• Strong background in SaaS and cloud-hosted platforms.

Responsibilities

• Lead and manage a team of remote support specialists.
• Oversee hardware and SaaS support operations.
• Establish processes and documentation standards.

Skills

Leadership

Problem-solving

Communication

Technical expertise with IP camera systems

Proficiency with ticketing systems

Tools

Zendesk

ServiceNow

Jira

Freshdesk

Confluence

SharePoint

Notion

Job description

A prominent recruitment agency seeks a Support Manager for a rapidly growing technology company in the security and airspace solutions sector. This remote position, which requires travel to Dallas, TX, involves leading a team to manage technical support operations. Responsibilities include overseeing hardware and SaaS support, improving processes, and ensuring high-quality service delivery to clients. The ideal candidate has extensive experience in support leadership and a technical background. Attractive opportunity to shape a world-class support organization.