Remote Support Engineer for FinTech API Platform

OpenKrill; United States; Remote; USD 100,000 - 140,000; Full time

Benefits offered by this job

Remote-first culture

Flexible paid time off

Health insurance

MacBook Pro provided

Home office stipend

Meal stipend

Learning stipend

Job summary

Sardine is seeking a experienced Support Engineer to own the customer support experience end-to-end for its API-driven platform. You will troubleshoot, resolve, and prevent issues across time zones while collaborating with customers, third-party providers, and internal engineering teams.

You’ll become a product expert, stay updated on new features, and help improve tooling, documentation, and processes. This remote-first role targets candidates located in UK/Europe with US/Canada considerations

Qualifications

• Fluent in English and able to communicate clearly with customers.
• 5+ years in technical support, support engineering, or software engineering roles.
• Strong understanding of web technologies, APIs, and cloud infrastructure.
• Proficiency with SQL (joins and multi-table queries).
• Experience with REST APIs and tools like Postman.

Responsibilities

• Be the first point of contact of customers via email, chat, or phone and understand their needs.
• Own, prioritize, and troubleshoot complex technical issues and provide effective solutions.
• Be a key knowledge source on Sardine's platform, APIs, SDKs, and web-stack best practices.
• Create tools and documentation to help the team and customers be more self-sufficient.
• Provide high-quality technical support through various channels and resolve issues promptly.
• Collaborate with customers and internal teams to understand needs and address bugs and improvements.
• Escalate issues to the development team with detailed information for efficient resolution.
• Document troubleshooting steps for knowledge bases and internal use.

Skills

English

Technical support

APIs

SQL

REST API

Postman

Tools

Postman

Job description

Sardine is seeking a experienced Support Engineer to own the customer support experience end-to-end for its API-driven platform. You will troubleshoot, resolve, and prevent issues across time zones while collaborating with customers, third-party providers, and internal engineering teams.

You’ll become a product expert, stay updated on new features, and help improve tooling, documentation, and processes. This remote-first role targets candidates located in UK/Europe with US/Canada considerations