Remote FinTech Support Engineer (API & SDK)

Sardine; United States; Teletrabalho; USD 90 000 - 130 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Generous compensation

Equity options

Remote-first culture

Flexible time off

US/Canada health insurance

401k matching

MacBook Pro provided

Home office stipend

Meal stipend

Learning stipend

Resumo da oferta

Sardine is seeking an experienced Support Engineer to own the end-to-end customer support experience for its API-driven platform. You will collaborate with customers, third-party providers, and internal engineering to troubleshoot, resolve, and prevent issues across time zones, thriving in a fast-paced, remote-first environment.

The role demands strong technical skills, self-sufficiency, and excellent communication to ensure high service quality.

Qualificações

• Fluent English is required.
• 5+ years in technical support, support engineering, solutions engineering, or software engineering.
• Strong understanding of web technologies, APIs and cloud infrastructure.
• Proficiency with SQL and ability to write complex queries.
• Experience with REST APIs and tools like Postman.
• Ability to work independently and communicate clearly under pressure.
• Experience with B2B SaaS or fintech/compliance environments is a plus.

Responsabilidades

• Be the first point of contact for customers via email, chat, and phone.
• Own and troubleshoot complex technical issues and provide solutions.
• Be a knowledge resource on Sardine’s risk and payments platform, APIs, and SDKs.
• Create tools and documentation to improve team efficiency.
• Provide high-quality technical support across multiple channels.
• Escalate issues to development with detailed reproduction steps.
• Document troubleshooting steps for internal and external knowledge bases.

Conhecimentos

Fluent English

Technical support

Web technologies

SQL proficiency

REST APIs

Independent work

Fintech/compliance experience

Ferramentas

Postman

Descrição da oferta de emprego

Sardine is seeking an experienced Support Engineer to own the end-to-end customer support experience for its API-driven platform. You will collaborate with customers, third-party providers, and internal engineering to troubleshoot, resolve, and prevent issues across time zones, thriving in a fast-paced, remote-first environment.

The role demands strong technical skills, self-sufficiency, and excellent communication to ensure high service quality.